Team Leader: Customer Call Centre

SUMMARY:
A well-established financial services business is seeking to appoint an Team Leader: Customer Call Centre.
The incumbent will be responsible for the efficient running of the call centre unit by supervising and providing effective end-to-end call centre service to claimants on processes.

Only people with previous experience in a Call Centre environment - financial may apply

POSITION INFO:
Qualifications and Experience: Bachelor's Degree\/ Advanced Diploma in a Communications or Marketing or Customer Care related qualification. A call centre qualification will be advantageous. Relevant 5 years' experience in a Call Centre-related environment of which 2 years must be on a supervisory level. Technical and Behavioral Competencies Required: Planning, organising and coordinating. Personal mastery. Judgment and decision making. Ethics and values. Client service orientation. Ability to unpack Policies and Standard Operating Procedures and advise on processes. Proficient with PowerPoint, Excel, word, PowerPoint and MS project Strong understanding of operations. Comfortable working with customers. Knowledge of customer relationship management. Understanding of data entering. Customer service knowledge. Ability to identify training and coaching gaps. Please note that if you have not received a response within 14 days of submitting your application that your application was unsuccessful. However, please keep a lookout on our website, for available positions which may be inline with your career aspirations.