Surveillance Monitoring Officer

Main Purpose of the job:

Monitors the Operation to ensure gaming and non-gaming procedural compliance and protection of Company assets, staff, and guests.

Duties and responsibilities include:

• Reporting all incidents and significant events to the relevant Stakeholders.
• Prioritises reports according to the severity of the incident.
• Captures relevant data on the EOB.
• Compiles comprehensive reports where required.
• Reviews video footage and other documentation/ reports relating to incidents, queries, and variances.
• Investigate all variances reported to the Surveillance Department
• Reports findings of the reviews.
• All Gaming procedures are monitored against the relevant functions.
• Complete target reports / punter scans and escorts on all gaming areas as per unit specific schedule.
• System and interface checks, alarm conditions tested.
• Faulty equipment is reported, recorded and repaired by the relevant department.
• Issuing and checking playing cards, where required and other gaming related equipment as per SOP.
• Identify, monitor, and actions significant events actioned as per SOP: punter scanning, table activity, jackpot verification etc.
• Monitor all non-gaming procedures against the relevant function.
• Proactive monitors high risk areas and emergency response as per procedures set out.
• Record and retain evidence.
• Ensure compliance with the KZN Gambling Board and Financial Intelligence Centre Act.

Minimum requirements (Education and Experience)

• Matric Grade 12 with Math’s literacy and English fluency – written and verbal
• Gaming license 
• PSIRA C grade certificate
• Basic surveillance monitoring training (Intro to Surveillance, Tables, Slots, Finance, Cashiering toolkits)
• 1-year experience in a gaming / financial auditing / law enforcement (e.g., SAPS, Security, Defense Force, etc.) environment an advantage
• Experience using surveillance equipment an advantage.
• Computer literate
• No Criminal Record

Skills and competencies

• Ability to work shifts that meet operational requirements.
• Deep customer and market understanding
• Responsive to customer feedback
• Demonstrate end‑to‑end ownership for resolving customer problems
• Accountability
• Continuous improvement
• Transparency
• Collaborative and a team player
• Clear communicator
• Takes ownership 
• Ability to focus on a specific task for long periods of time.
• Good physical eyesight (with or without glasses or contacts need to be able to see colour) is a precondition to perform effectively.
• An ability to detect suspicious or unusual behaviour and activities. 
• Quick recognition of essential details and the ability to home in on relevant points or characteristics.
• Level and consistency of sustained concentration - prolonged attention span.
• Distinguishing between incident criteria and background noise.
• Sensitivity to deviations from standard.
• Ability to remain focused over time and maintain attention to detail.
• Speed of review ability.
• An ability to review visual screens efficiently and to pick up both detail and the broader context.
• Human Vigilance / the ability to be vigilant for sustained periods of time

Additional Information

• Please Note that, Preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit’s employment equity plans and Gaming Board License conditions. 
• Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed.  In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
• Sun International is committed to employment equity and encourages applications from suitably qualified candidates. Only shortlisted candidates will be contacted.

                                                                                     “If you have not heard from us within 14 days of the closing date, please consider your application unsuccessful.”