Support Consultant

SUMMARY:
A hospitality technology company, providing property management software to lodges and hotels across South Africa, is looking for a knowledgeable SUPPORT CONSULTANT to join their team.

POSITION INFO:
This role suits someone who understands hospitality systems from the inside and can translate that knowledge into practical training and support for lodge staff. You'll split your time between office-based support work and on-site visits, so a mix of technical understanding and people skills is essential. Core Criteria: Previous experience with Panstrat, ResRequest, or a similar hospitality property management system, with a solid understanding of how these systems work PHP development training would be highly beneficial Lodge or hospitality industry experience is an advantage but not essential Own or reliable transport required Comfortable training and supporting staff on system use Strong problem-solving ability and a patient, clear communication style Candidate Responsibilities: Provide ongoing support to clients using the company's property management system Travel to lodges and hospitality properties to train staff on system use Troubleshoot and resolve system-related queries from clients Liaise with the development team on client feedback and system issues Maintain clear records of support queries and resolutions This is an office-based position with normal office hours