Student Acquisiton Advisor (MBA_PGDBA)

at Milpark Education (Pty) Ltd (view profile)
Location Johannesburg, South Africa
Date Posted November 25, 2020
Category Education & Training
Job Type Full-time

Description

Company
Milpark Education (Pty) Ltd

 

Reference #
BScSSA_MBAPGDBA_190516_2

 

Contract Type
Permanent

 

Salary
Market Related

 

Location
Johannesburg, Gauteng, South Africa

 

Introduction
The Position
The main purpose of the Student Acquisitions Advisor is to be the first point of contact for student enquiries regarding admission, registration and programme information. The position performs student recruitment activities via telephone, email as well as face-to-face meetings with prospective students and is responsible for selling Milpark Business School Qualifications and promoting the portfolio of Milpark Business School’s programmes to prospective students.Preference will be given to applicants from designated groups, and appointments will be made in line with our EE requirements.

 

Job Functions
Academic,Advertising,Advisory,Business Development,Client Services,Communications,Data Capturing,Sales

 

Industries
Academic,Call Centre & Helpdesk,Education,Higher & Tertiary Education

 

Specification
    • Sales and Administration:
    • Answer inbound calls, emails and assist prospective students who walk into the offices.
      • Assist students with admission and registration process to ensure appropriate guidance is provided regarding programme and qualification

    requirements and financial obligations.

      • Provide prospective students with the highest level of customer service through effective phone, email and face-to-face communication as

    well as corporate visits.

    • Deliver prepared sales scripts to persuade potential students to purchase a product.
    • Assist with providing sales documentation and information.
    • Attend promotional events as and when required.
    • Review enrolment/registration documentation received from prospective student and ensure all required information is obtained.
    • Ensure that all student records are updated on the database.
      • Ensure that all leads and queries are answered promptly and that the required follow up is done according to the requirements set to in the

    SLA.

    • Meet activity and registration targets set by the Dean, MBA Director and Exco.
      • Understanding competitor activity by conducting regular research on competitors in order to be in a position to overcome any client

    objections and to present solutions.

    • Managing Self-Development – continued focus on and commitment to improving knowledge and skills.
      • Building customer loyalty by engaging with clients on a regular basis through electronic and face to face contact, personalized communication

    and conducting quarterly projects and campaigns.

    • Reporting of all sales activities timeously and accurately to MBS Dean, MBA Director and Milpark Exco.
    • Customer Service & Student contact:
    • Ensure that all documentation is processed correctly, including assisted registrations.
    • Ensure that all student queries are resolved quickly and promptly.
    • To build and maintain good relationships with students, customers and colleagues.
      • Answer telephonic and electronic requests for sales documentation and information within 24 hours. Follow up on outstanding/incorrect

    documentation uploaded by students.

    • Drive and ensure high customer service delivery to students.
    • General:
    • Demonstrate an awareness of the Milpark organisational policies and procedures.
    • Demonstrate competence in applying the various systems and tools as required in the sales team.
    • Demonstrate knowledge and comprehension of the Milpark Business School portfolio of Educational Products & Programmes.
    • Ensure that all deadlines / critical dates pertaining to the Milpark Business School are adhered to according to academic planners, rosters etc.
    • Ensure that all interested students are contacted for marketing purposes and that follow ups are maintained.
    • Behavioural Competencies:
    • Ability to interact and communicate in a professional manner with both internal and external stakeholders.
    • Must have excellent negotiation, problem solving and conflict resolution skills in order to influence decision makers.
      • Must have a strong / proven ability to develop and build strong business relationships with clients across all industries (not limited to)

    investment & Banking, Financial Planning & Insurance, Government & Parastatal and Corporate.

    • Customer service focused:
    • Target driven.
    • Able to work under pressure.
    • Passionate about providing quality education.
    • Team player with integrity & respect.
    • Personal accountability and responsibility.
    • Operational excellence.
    • Extraordinary organizational skills.
    • Professional & Reliable.
    • Enthusiastic and driven.

 

Requirements
    • Education & Experience Requirements:
    • Bachelor’s Degree minimum.
    • Further Qualification in Sales will be an advantage.
    • Further post graduate qualification will be an advantage.
    • Minimum of 5 years work experience in sales or business development role.
    • Advising experience in an educational environment entailing one on one interaction is highly preferred.
    • Demonstrate competence in the use of the full MS Office suite at intermediate to advanced level.
  • High level verbal and written communication skills.