Store Leader - Poetry Seapoint (Cape Town)

• Create and maintain a premium lifestyle retail environment that reflects the Poetry brand, delivering an inspiring and seamless customer experience across apparel, homeware, furniture and décor categories that drives loyalty and repeat business
• Achieve the annual sales budget by meeting and exceeding daily, weekly, and monthly sales targets, ensuring the long-term sustainability and growth of the business.
• Manage and control all financial aspects of the store to maintain profitability and achieve key financial objectives.
• Analyse trading performance, customer trends and category contributions to identify opportunities that improve sales, margin and stock productivity
• Drive exceptional visual merchandising standards in line with brand requirements, space planning and store presentation standards to showcase seasonal collections, furniture displays and curated lifestyle solutions and optimal product mix.
• Ensure effective stock management to minimise losses, maximise availability, and proactively mitigate stock-related risks.
• Manage the operational requirements of furniture retail, including stock availability, customer orders, home deliveries, supplier relationships, product care and after-sales service.
• Build and maintain strong working relationships with internal and external stakeholders and service providers.
• Effectively manage all people-related processes, including recruitment, scheduling, payroll administration, performance management, and workforce planning.
• Build a high-performing team by developing, inspiring, motivating, and coaching, team members ensuring talent succession and capability growth.
• Promote and embed the Company's culture and values while creating a positive, engaging, and enjoyable workplace environment.
• Ensure consistent implementation and compliance with all Company policies, procedures, and operational standards.
• Maintain a safe working environment through adherence to all health and safety legislation, policies, and best practices.
  

Behavioural Competencies

• Integrity and honesty, particularly when dealing with cash, stock, and financial transactions.
• Inspirational leadership and passion for retail excellence.
• Accountability and ownership.
• Relationship building and stakeholder management.
• Innovation and the ability to effectively manage change.
• Adaptability and resilience in a dynamic retail environment.
• Customer focus and results orientation.
• Ability to follow and implement processes and procedures.
• Strong leadership, coaching, and supervisory skills.
• Commitment to achieving personal and business objectives.