Spa Operations Manager- Randburg

SUMMARY:
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POSITION INFO:
Our client based in Randburg is looking for an experience Spa Operations Manager to join their team. QUALIFICATION AND EXPERIENCE QUALIFICATIONS: • Recognised qualification in Somatology or Spa Therapy, such as CIDESCO, SAAHSP, ITEC, or an equivalent qualification. • At least five years of experience in a luxury spa environment. • At least two years of supervisory or management experience in spa, wellness, or hospitality operations. • Demonstrable experience with ESP Spa Management or a comparable spa system, point-of-sale controls, stock management, and operational reporting. • Experience handling serious guest complaints and service-recovery matters professionally. • A valid driver's licence and willingness to travel weekly across Gauteng and to the Western Cape when required. • Working proficiency in Excel, including the ability to review reports, reconcile information, and identify variances. • Availability to provide reasonable support during promotions, peak seasons, and operational escalations. EXPERIENCE: Minimum 5 years’ experience in a luxury spa environment. At least 3 years in a supervisory or management role within a spa or hospitality setting. Strong experience in: ESP Spa Management System o POS systems (Concept\/ESP) Stock control, variance management o Retail performance and staff sales training Handling guest escalations professionally o Multi-site operations management Previous experience in a 5-star hotel spa or premium wellness brand is highly desirable.