Spa Activities:
- Deliver professional spa treatments in accordance with treatment protocols and standards. Provide massage, body and other treatments appropriate to the therapist’s qualifications and training.
- Consult with guests before treatments and adapt treatments appropriately to individual needs.
- Recommend suitable treatments, wellness activities and retail products where appropriate.
- Develop relationships with hotel guests, repeat spa guests and local clients.
- Maintain consistently high standards of guest care, professionalism and discretion.
- Assist in creating awareness of the spa amongst hotel guests and encourage appropriate treatment bookings.
- Work closely with the Spa Manager and wider hotel team to ensure the spa forms part of the overall guest experience.
Wellness Activities:
- Lead scheduled group wellness sessions for hotel guests.
- Depending on the successful candidate’s qualifications, these may include yoga, guided stretching, mobility, breathwork or similar activities.
- Offer private one-to-one wellness sessions where appropriate.
- Adapt sessions for different ages, fitness levels and abilities.
- Help develop simple wellness experiences that complement the hotel’s spa, safari, nature and outdoor offering.
- Work with the Spa Manager and hotel management to develop appropriate wellness activities, packages and guest itineraries.
- Identify opportunities to incorporate wellness naturally into guests’ stays rather than treating it as a separate spa product.
- Where appropriate, make use of suitable areas around the property for wellness activities rather than limiting sessions to the spa itself.
Spa Operations:
- Maintain treatment rooms and wellness areas to the required standard of cleanliness and presentation.
- Prepare treatment rooms and equipment before appointments and restore them promptly afterwards.
- Follow all hygiene, health and safety requirements.
- Ensure treatments are correctly booked and recorded on the spa booking system before being performed.
- Ensure all treatments, products and other charges are accurately processed.
- Assist with opening and closing procedures as required.
- Assist with stocktakes, product control and monitoring professional product usage.
- Report maintenance, stock or operational issues promptly to the Spa Manager.
- Support colleagues during busy periods and work cooperatively as part of the wider hotel team.
Guest Engagement & Commercial Contribution:
- Take an active interest in hotel occupancy, guest profiles and opportunities to introduce relevant spa and wellness experiences.
- Engage naturally with guests and make them aware of treatments and wellness activities available during their stay.
- Encourage appropriate pre-booking and additional treatments where these genuinely suit the guest.
- Support retail sales through knowledgeable and appropriate product recommendations.
- Help identify opportunities for private wellness sessions and other chargeable wellness experiences.
- Participate in hotel packages, retreats, group programmes and special events where wellness forms part of the guest experience.
Requirements:
- Recognised beauty or spa therapy qualification (CIDESCO, CIBTAC or ITEC)
- Relevant professional spa, hotel, lodge, resort or wellness experience.
- At least 5 years' spa experience, including at least 3 in a management role
- Responsible for revenue targets, treatment menus, stock control, staff training and scheduling
- Hands-on: able to perform treatments when needed
- Commercial, guest-focused and well-presented
- Hold an additional recognised qualification or have demonstrable experience in at least one complementary wellness discipline, ideally yoga, Pilates, guided stretching, mobility, breathwork or similar.
- Good product knowledge and be comfortable recommending suitable treatments and retail products.
- Proactive and able to use quieter periods productively rather than simply waiting for treatment bookings.
- Good verbal communication skills and be comfortable explaining wellness activities to guests of different ages and levels of experience.
- Organised, reliable and able to work independently when required.
- Flexible regarding working hours, including weekends and public holidays in accordance with hotel operations.
- Experience with Dermalogica and / or Terres d’Afrique would be advantageous