Software Support Consultant

SUMMARY:
Are you passionate about IT, troubleshooting and delivering excellent customer service?

POSITION INFO:
Company and Job Description Our client is seeking a customer-oriented Software Support Consultant to join their Customer Success team. The successful candidate will be responsible for assisting customers with software-related queries, investigating technical issues, managing support tickets and ensuring timely resolutions. Key Responsibilities Provide customer support by investigating software-related queries, resolving technical issues and communicating updates to clients. Log, manage and track support tickets, ensuring accurate documentation and timely escalation of unresolved cases. Troubleshoot software installation, configuration and upgrade issues while identifying recurring problems and possible solutions. Perform software version testing, identify bugs and provide feedback to development and QA teams. Collaborate with internal teams to improve support processes, maintain documentation and enhance the overall customer experience. Job Experience and Skills Required Education: Matric (compulsory). A tertiary qualification in IT or a related field will be advantageous. Experience: Minimum 3 years' experience in an IT Support or Help Desk environment. Experience with software troubleshooting and support ticket management. Exposure to software version testing and bug tracking tools. Previous experience with Legal Interact software will be advantageous. Apply Now! For more exciting Finance, Engineering, IT, Supply Chain, Commercial and C-Suite vacancies, please visit: > I also specialise in recruiting in the following areas: C# Java Python Angular If you have not received any response within two weeks, please consider your vacancy application unsuccessful. Your profile will, however, be kept on our database for consideration for other suitable roles and opportunities. For more information, contact: Farheen Ebrahim IT Recruitment Specialist Email: Connect with me on LinkedIn!