SHE Compliance Co-Ordinator and Quality Manager

Main Purpose of the Job
Monitor and evaluate company risks relating to quality control, quality assurance, occupational health and safety, and the associated management systems across company operational facilities. Develop and maintain policies, processes and procedures to mitigate identified risks. Monitor operational processes, examine products to assess quality and engage internal and external customers for product feedback.

Education, experience and competencies

• Diploma or higher national diploma (HND) in Quality Assurance suitable for the electronic manufacturing industry.
• ISO 9001:2015, ISO 45001:2018 and ISO 14001:2015 implementation certificates and qualified auditor training.
• SAMTRAC Certification
• Degree or similar qualification in Quality Assurance Management, including relevant subjects such as business studies / management, materials science / technology, process engineering, production engineering, physics and mathematics. (Advantage/Preferred)
• 5–7 years in a similar position, with data-analysis experience and excellent verbal and written communication skills.
• Product knowledge; Legitimate Leadership; SHEQSys.
• Valid driver’s licence.

Responsibilities

• Continually evaluate the departmental structure and maintain functional teams that can meet peak demands and ensure continuity.
• Manage and motivate the team to achieve departmental goals and proactively manage risks.
• Plan departmental activities and communicate priorities, expectations and progress to relevant stakeholders.
• Allocate work and review outputs for employees formally assigned to the department. Set objectives, conduct performance reviews, coordinate training and leave, and address performance and conduct concerns with HR in accordance with company procedures.
• Continually evaluate and maintain compliance with the ISO standards applicable to the company’s quality, occupational health and safety, and environmental management systems.
• Coordinate and manage annual ISO management reviews across all functions and track resulting actions.
• Update, monitor and manage progress against approved ISO objectives across the organisation.
• Develop, maintain and oversee administrative and operational policies, procedures and processes aligned with the applicable ISO management systems.
• Lead continuous improvement of operational management systems across company facilities.
• Continually evaluate SHE compliance across company facilities, identify risks and coordinate mitigating actions with responsible managers.
• Introduce and maintain policies, processes and procedures to address identified risks within the role’s scope.
• Provide continuous feedback on SHE initiatives and corrective actions to the Operations Manager.
• Prepare a quarterly SHE report to the CEO covering company facilities, highlighting risks, continuous improvement and mitigating actions.
• Maintain the exclusion of client sites when planning facility inspections, reporting and responsibilities.
• Manage cyclical procurement and distribution of PPE across departments, with complete supporting documentation.
• Coordinate PPE requirements with responsible departments and maintain issue and distribution records.
• Provide progress and exception feedback on PPE management to the Operations Manager.
• Monitor and evaluate operational processes and examine products to assess quality against applicable requirements.
• Measure, monitor and report on supplier quality and identify quality trends requiring corrective action.
• Measure, monitor and report on production and repairs quality.
• Engage internal and external customers to obtain product feedback and coordinate responses to quality concerns.
• Manage company non-conformances within prescribed timelines.
• Ensure root-cause analysis, corrective action and non-conformance closure are completed timeously.
• Coordinate supporting evidence and timely closure to enable recovery from third parties where applicable.
• Actively manage non-conforming items held in departmental warehouses and minimise outstanding balances through timely resolution.
• Monitor effective use of SHEQSys to support occupational health and safety and quality objectives across the company.
• Maintain reliable records and analyse statistical information to identify risks, trends and improvement opportunities.
• Compile monthly MANCO reports and distribute relevant statistical information and action updates.
• Monitor and report ISO objectives, departmental labour information and other agreed management measures.
• Manage the departmental budget and resources within approved limits and delegated authority.
• Assist with the management of housekeeping across company facilities in cooperation with responsible managers.
• Monitor resource requirements and escalate expenditure or capacity issues requiring approval.
• Coordinate safety and security arrangements for Head Office premises within the assigned scope.
• Manage the Security Guard’s assigned duties and service requirements in accordance with the employment or service arrangement.
• Escalate security concerns and required corrective actions to the Operations Manager
• Use statistical process-control techniques and data analysis to identify opportunities to improve quality and operational processes.
• Apply technical, numerical and problem-solving skills to investigate issues and support practical corrective action.
• Carry out other reasonable ad hoc tasks assigned by management within the scope and competence of the role.
• Develop and manage an annual internal audit programme across company facilities, with appropriate independence in auditor allocation.
• Coordinate certification and surveillance audits, agree corrective-action owners and deadlines, and verify closure and effectiveness.
• Coordinate prompt reporting and investigation of facility incidents, near misses and unsafe conditions, working with responsible managers and affected employees.
• Maintain investigation records, identify root causes, assign corrective actions and verify their effectiveness in preventing recurrence.
• Maintain facility risk assessments and a register of applicable compliance obligations, inspections, certificates and renewal dates.
• Track compliance evidence and action owners; escalate overdue requirements and material risks to the Operations Manager through agreed reporting channels.
• Coordinate facility emergency plans, evacuation drills, emergency-team readiness and checks of emergency equipment with responsible managers.
• Record drill results, communicate lessons and verify completion of corrective actions within agreed deadlines.
• Identify and monitor facility environmental risks, including waste, electronic waste, hazardous substances, storage and spill prevention.
• Maintain relevant disposal and service-provider records, coordinate spill-response arrangements and track environmental improvement actions.
• Oversee the register and calibration or verification status of equipment used for quality inspection and testing, in cooperation with Engineering and Operations.
• Identify overdue or unsuitable equipment, prevent its unintended use under approved procedures and assess potentially affected inspection or test results with the technical owner
• Ensure approved inspection and acceptance criteria are applied to incoming materials, production and repairs; Engineering retains ownership of technical specifications.
• Maintain documented responsibilities and authorisation controls for product release, concessions, rework and scrapping, in accordance with written delegation.
• Ensure rejected or suspect materials and products are identified, segregated and traceable to the relevant records
• Maintain controls preventing unintended use or dispatch and track disposition decisions, authorised release and stock-record updates to closure
• Verify that completed corrective actions have addressed the root cause before accepting closure in accordance with the approved process.
• Monitor repeat defects and recurring audit or incident findings and reopen or escalate ineffective actions.
• Coordinate contractor safety documentation, induction and relevant work controls with the manager responsible for the contracted work.
• Monitor compliance with agreed site and task requirements at company facilities and escalate unsafe practices or missing controls promptly.
• Identify SHEQ competency needs and coordinate induction, awareness and refresher training with HR and responsible managers; retain evidence and evaluate effectiveness.
• Support employee participation in identifying hazards, reviewing incident causes and improving facility controls; track resulting actions.
• Maintain a quality-complaint register, coordinate investigation and customer responses, and monitor recurring quality failures.
• Obtain and verify supplier corrective actions, supported by Procurement and Finance where supplier claims or financial recoveries apply.
• Review quality, safety and environmental implications of proposed changes to equipment, materials, layouts and processes before implementation, working with relevant technical and operational managers.
• Record identified risks, required controls, approvals and communication or training needs and verify completion before agreed implementation.