Services Manager

Main Focus Areas

• The Group is committed to creating places of healing for their communities, focused on attracting the best expertise and dedicated to building a steadfast, devoted team. Effective and efficient coordination and management of the internal support services and external service providers within the hospital environment to achieve Company objectives of quality, growth and people. Services managed may include Catering, Cleaning, Security, Garden, Hygiene, Pest Control, Medical and General Waste, Laundry and Coffee Shops. Other tasks will be discussed on an Ad-hoc basis to include special Projects, etc.

Key Performance Areas: (include but are not limited to)

• Manage all engineering and soft services across the facility.
• Create and manage CAPEX and OPEX
• Reviewing SLA and in consultation with Group Procurement, document specific hospital requirements and ensure signature by relevant parties
• Driving and monitoring conformance to SLA, identify gaps and implement corrective actions
• Effective relationship building with internal and external stakeholders
• Participating actively, where necessary, on internal and external review meetings
• Ensuring external stakeholders conform to agreed quality standards and drive conformance to relevant health and safety legislation as it relates to area of responsibility
• Identifying alert and incident trends and drive corrective actions
• Ensuring compliance to Lenmed’s Quality Audit standards ISO 9001:2008 (this is work in progress)
• Submission of weekly Project planner reports to MANCO and HM
• Participating in budgeting process and monitor performance against budget
• Ensuring the hospital facility is always in a clean and in habitual state
• Complete CAPEX contract scope changes for all permanent changes in services scope.

Post Requirements: (include but are not limited to)

• A recognized 3 – 4year Degree or National Diploma at NQF level 6 (Electrical or Mechanical Engineering)
• SAP Experience preferable
• Minimum 3 years experience managing large teams
• Knowledge and exposure in Industrial Relations.
• Proven track record of minimum 3 to 5 years relevant experience managing outsourced/insourced Soft Services, Integrated Facilities Management and Bundled soft services
• Experience within the Healthcare sector advantageous. Other industries include Hospitality, Retail, FMCG or related sectors

Deadline:6th November,2026