Service Desk Technical Administrator

An established business is seeking a highly organised, proactive and detail-oriented Service Desk Technical Administrator to join its Technical Department in Johannesburg.

The successful candidate will be responsible for coordinating service requests from initial client enquiry through to technician scheduling, job completion and invoicing. This is a fast-paced role requiring excellent administrative skills, strong communication, consistent follow-up and the ability to manage multiple priorities simultaneously.

The ideal candidate must be comfortable coordinating technicians, communicating with clients, tracking spare parts and maintaining accurate service records to ensure efficient service delivery.

Key Responsibilities

• Manage incoming service requests, emails and service tickets.
• Communicate with clients regarding service requirements, quotations, technician bookings and completion dates.
• Prepare quotations for labour, spare parts and technical services.
• Coordinate and schedule technicians based on urgency, location, availability and required skills.
• Maintain accurate and up-to-date service bookings, job statuses and records on the service management system.
• Monitor outstanding service calls and follow up on pending approvals, information and actions.
• Check completed technician job sheets for accuracy and completeness.
• Prepare job documentation for invoicing and ensure completed work is invoiced timeously.
• Track spare parts, back orders and expected delivery dates in collaboration with Logistics and suppliers.
• Keep clients and technicians informed of scheduling changes, delays and parts availability.
• Assist with technical reports, installation documentation, insurance claims and technical queries.
• Maintain technician travel records, expense claims and supporting documentation.
• Maintain the national technical register and assist with daily and monthly reporting.

• Previous experience in service desk administration, technical administration, service coordination or a similar role.
• Experience working in a fast-paced service or technical environment.
• Strong administrative, organisational and coordination skills.
• Excellent written and verbal communication skills.
• Ability to communicate professionally with clients, technicians, suppliers and internal departments.
• Strong attention to detail and accurate record-keeping.
• Excellent follow-up skills and the ability to take ownership of outstanding matters.
• Ability to multitask, prioritise urgent requests and work effectively under pressure.
• Ability to work independently while supporting a technical team.

How to Apply:

Contact Hire Resolve today for your next career-changing move

Our client is offering a highly competitive salary for this role based on experience.

Apply for this role today, contact Mischa Bornman at mischa.bornman@hireresolve.us  or on LinkedIn

You can also visit the Hire Resolve website: hireresolve.us or email us your CV to: Logistics@hireresolve.za.com

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise