Service Delivery Manager
Job Description
SUMMARY:
Permanent Opportunity in: Northern Suburbs
An established Company in the Information Technology industry, requires a Service Delivery Manager to manage relationships both internally and externally with and between customer support teams and vendors.
POSITION INFO:
Duties and Responsibilities: Managing the IT-related infrastructure and service delivery processes. Ensuring efficient, effective delivery of services to clients. Overseeing and ensuring compliance with service level agreements (SLAs). Negotiating and agreeing OLAs and SLAs with customers. Ensuring that agreed targets are aligned with SLA targets. Key Requirements: Matric \\ Grade 12 IT-Related Tertiary Qualification (Degree or Diploma) Project Management Certification ITIL V4\/V5 foundation Minimum of 5 Years IT Service Delivery Management experience
Interested in this role?
You'll apply on iLaunch's own site before 30 October 2026. Put your most relevant experience at the top of your CV first.
Apply NowReal employers never ask you to pay to apply. How to spot a job scam
New to applying?
Free guides on CVs, cover letters, interviews and the Z83 form.
How to apply guides