Service Controller (Refrigeration) - Midrand

SUMMARY:
DBN000380 – Service Controller (Refrigeration) - Midrand

Purpose of the job:
To evaluate component histories and parts, managing the end-to-end warranty claim process, communicating failures with vendors, and maintaining the approved vendor database.

1. Matric
2. Tertiary Qualification – advantageous
3. Must have at least 3 years’ experience working in a similar role

POSITION INFO:
Technical Competencies & Experience: Manage end-to-end service requests for both warranty and out-of-warranty cases to ensure seamless resolution. Audit and verify critical call data-including customer details, equipment models, serial numbers, proofs of purchase, and diagnostics-prior to logging. Coordinate technician and agent scheduling while maintaining clear, proactive communication with customers and dealers. Generate and distribute precise documentation, including field job cards and agent purchase orders (POs). Oversee inventory logistics by sourcing spare parts and tracking follow-up visits delayed by component availability. Monitor service pipelines by tracking open cases, rescheduled visits, repeat service calls, and stakeholder feedback. Facilitate commercial resolutions by preparing and validating advanced financial credits (AFC), exchanges, and return requests with complete supporting documentation. Reconcile vendor financial documents by auditing agent invoices against original work orders and POs to ensure billing accuracy. Behavioural Competencies: Proven team leadership Highly organized Exceptional interpersonal and communication skills Strategic critical thinker Collaborative team player Please Note - Should you not hear back from us within the next 2 weeks, please consider your application as unsuccessful.