Service Advisor

About the Role
As a Service Advisor, you will act as a vital link between the service department and customers, managing their inquiries and facilitating the overall service experience. Your primary focus will be on providing exceptional customer service while ensuring their vehicle maintenance and repair needs are met efficiently and effectively.

Why Join HyundaiProgress Starts with People

At Hyundai Automotive South Africa, our purpose is Progress for Humanity. We create meaningful progress by making mobility accessible and improving everyday life for South Africans.

Progress. Driven by Hyundai. expresses how we turn that purpose into action. We believe progress starts with our people, and Hyundai I Belong is our employee experience commitment to creating a workplace where people feel valued, respected and empowered to contribute their best.

As Hyundaians, we support one another, value different perspectives and create opportunities for people to learn, grow and progress. Every employee helps us deliver exceptional customer experiences and move our business forward through collaboration, continuous improvement and innovation.

If you are passionate about making a difference, embracing new opportunities and joining a team where everyone can progress, we would love to hear from you.
Key Responsibilities
- Greet and assist customers in understanding their service needs and scheduling appointments accordingly.
- Provide clear and accurate information regarding service options, pricing, and potential repairs.
- Maintain ongoing communication with customers throughout the service process to ensure satisfaction and address any concerns.
- Coordinate with technicians to explain customer issues and ensure timely completion of services.
- Manage customer follow-ups on service and repairs, ensuring all feedback is addressed appropriately.
- Keep detailed records of customer interactions, service requests, and vehicle history.
- Process customer payments and manage paperwork related to service orders and warranties.
- Uphold high standards of customer service and communicate effectively with team members and management.

How We Drive Progress 

At Hyundai, how we achieve results is as important as the results themselves. Our values guide how every Hyundaian works, makes decisions and contributes to Progress for Humanity. 

Passion 

We bring energy, enthusiasm and genuine commitment to our customers, our colleagues and the Hyundai brand. 

Excellence 

We take pride in delivering high-quality work, exceptional customer experiences and the best possible dealership experience. 

Grit 

We remain focused, resilient and determined. We take ownership, learn from challenges and continue working towards sustainable target growth. 

Together, Passion, Excellence and Grit drive Progress. 

Equal Opportunity and Belonging 

Hyundai Automotive South Africa is committed to fair, equitable and inclusive employment practices. We value diversity and the different perspectives, experiences and strengths that people bring to our organisation. 

We welcome applications from suitably qualified candidates who share our values and want to contribute to our purpose. Appointments will be made in line with the company's employment equity objectives and applicable South African legislation. 

Join a team where every Hyundaian belongs, every contribution matters and everyone can progress. Progress. Driven by Hyundai.