Service Advisor Kia South Africa (Pty) Ltd - IMFRG - Silverlakes

Motus Corporation

Pretoria, Gauteng

Full-time

Posted 1 day ago

Full-time Automotive

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Job Description

Job Description:

The successful candidate will be responsible to deliver an advisory service order to attend to non - technical service activities accurately and timeously as per agreed standard operating procedures.

Specific Role Responsibilities:

To deal with all customers and coordinate service work and time
To act as liaison between service customers and dealership
To promote the sales of labour and parts
Maintain service appointment list
Obtain the customers approval and signature after first making sure the customer understands the dealership payment policy
Contact the customer for authorisation whenever the repair order needs to be extended beyond agreed estimate and give him the new total cost estimate and new delivery time
Record the results of the contract on the repair order and any additional instructions authorised by the customer (or the customers refusal to authorise additional safety-related repairs)
Follow up while the repair is in progress to ensure its completion on schedule in accordance with repair instructions
Maintain customer file (Follow up system), telephoning the customers who have not responded to a mailing, ensure customer satisfaction by calling customers who have had major repairs
Settle customer complaints promptly
Explain to the customer work performed and parts replaced when presenting the invoice
Inform the Service Manager about trends in customer appointments, and shop performance
Inform the sales department of the customers intention or possible intention to trade or sell
Perform test drive after completion of repairs if necessary
Attend training that the distributor provides for Service Advisor
Maintain neat and tidy appearance for greeting customer
Develop communication skills to reinforce customer relationship
Conform to warranty policies
Keep on top of work in progress
Cash outstanding

Qualification and Experience:

Matric Certificate
3 - 5 years' work experience within the motor industry in a service advisor capacity with technical knowledge
Kia brand background would be an added advantage

Skills and Personal Attributes: