Service Advisor

About the Role
As a Service Advisor, you will play a crucial role in providing exceptional customer service and support within the automotive industry. Your primary focus will be to liaise between customers and the service department to ensure that vehicle service and repair needs are met efficiently and effectively, enhancing the overall customer experience.

Why Join HyundaiProgress Starts with People

At Hyundai Automotive South Africa, our purpose is Progress for Humanity. We create meaningful progress by making mobility accessible and improving everyday life for South Africans.

Progress. Driven by Hyundai. expresses how we turn that purpose into action. We believe progress starts with our people, and Hyundai I Belong is our employee experience commitment to creating a workplace where people feel valued, respected and empowered to contribute their best.

As Hyundaians, we support one another, value different perspectives and create opportunities for people to learn, grow and progress. Every employee helps us deliver exceptional customer experiences and move our business forward through collaboration, continuous improvement and innovation.

If you are passionate about making a difference, embracing new opportunities and joining a team where everyone can progress, we would love to hear from you.

Key Responsibilities
- Serve as the first point of contact for customers, addressing inquiries and concerns about vehicle services.
- Schedule service appointments and manage customer expectations regarding service timelines and costs.
- Prepare detailed service estimates and provide clear explanations of repair options and recommended services.
- Communicate regularly with customers throughout the service process, keeping them informed of progress and any changes.
- Collaborate with technicians to ensure accurate diagnostics and timely completion of services.
- Handle customer complaints professionally and work towards satisfactory resolutions.
- Maintain customer service records and follow up on customer satisfaction to facilitate repeat business.
- Stay up-to-date with new automotive technologies and service techniques to provide informed recommendations.

Why Join Hyundai 

Progress Starts with People 

At Hyundai Automotive South Africa, our purpose is Progress for Humanity. We create meaningful progress by making mobility accessible and improving everyday life for South Africans. 

Progress. Driven by Hyundai. expresses how we turn that purpose into action. We believe progress starts with our people, and Hyundai I Belong is our employee experience commitment to creating a workplace where people feel valued, respected and empowered to contribute their best. 

As Hyundaians, we support one another, value different perspectives and create opportunities for people to learn, grow and progress. Every employee helps us deliver exceptional customer experiences and move our business forward through collaboration, continuous improvement and innovation. 

If you are passionate about making a difference, embracing new opportunities and joining a team where everyone can progress, we would love to hear from you.