Service Advisor

• Provide effective customer contact regarding all aspects on repairs undertaken on customer’s vehicle.
• Ensure prior authorization of repairs/service is obtained & customers’ signature is on the job card.
• Ensure description, customer and vehicle details and confirmation of the payment method are in order.
• Responsible for the intake of customer vehicles through completion of job cards detailing work.
• Manage the 24 hour breakdown service
• Perform standby duties as per the set schedule.

Qualifications:

• Grade: 12 Matric Certificate.
• Technical qualification or a comparable qualification.

Skills:

• Computer Literate.
• Customer focused with a results driven approach.
• Good communication (oral and written) & interpersonal relations skills.
• Pro-active, reliable, be self-motivated.
• Work independently though being a team player.
• Work well under pressure and maintain good customer relations.

Experience:

• Experience of ESA - 1 year
• Experience in a similar role in the automotive industry - 5 years
• Experience in the heavy commercial vehicles industry - 1 year