Senior Systems Analyst - Healthcare

Introduction

• We are looking to recruit a The Senior Systems Analyst – Healthcare to work within IT Healthcare Team within the Group IT Department. The role will be based at our Head Office in Cape town and will be reporting into the IT Technical Team Lead – Healthcare.

Job description

Job Purpose

• The Senior Systems Analyst – Healthcare supports the delivery of the healthcare technology strategy by providing operational support and contributing to the ongoing maintenance and enhancement of solutions across pharmacy, digital pharmacy and clinic environments. This role helps ensure that healthcare systems remain stable, secure, scalable and high performing, while supporting the delivery of practical technology solutions that meet business needs and improve day-to-day operations.

Job Objectives

• Engage business and technical stakeholders to elicit, validate, document and prioritise requirements, user stories, process flows, acceptance criteria and solution specifications aligned with enterprise architecture.
• Plan and coordinate system, integration and testing; manage defects and traceability; and support-controlled releases, pilots and enterprise rollouts of healthcare solutions.
• Investigate incidents and recurring problems, perform root-cause analysis, coordinate resolution with technical teams and vendors, and contribute to the stability, performance, availability and security of core platforms.
• Assess change impacts, support training and operational readiness, and drive user adoption of new systems and processes while minimising disruption to pharmacy and healthcare operations.
• Embed Good Pharmacy Practice, POPIA, audit, security and internal control requirements in solution design, testing, implementation and operational support.
• Use system data, user feedback and operational insights to recommend enhancements, automation and process optimisation across store, central and digital pharmacy capabilities.
• Define and maintain system configuration standards and technical documentation across the Groups’ business units.
• Manage assigned analysis and enhancement activities to agreed scope, quality and timelines, maintain accurate system documentation, and share domain and solution knowledge across the team.
• Build and maintain strong working relationships with vendors, implementation partners and internal technical teams.
• Mentor and provide technical guidance to team members and project resources.

Job Experience

• 3 years’ experience in system design, infrastructure or specialist support roles with significant exposure to Healthcare systems
• Experience on collaborating with technical teams (developers, and senior analysts)
• Experience in participating in delivering large-scale IT projects and system transformations 
• Retail, healthcare, or omnichannel business analytics experience (Desirable)
• Knowledge of operational Pharmacy and Clinic systems (Desirable)

• Degree (or equivalent) in Information Technology, Computer Science, or relevant qualification in Pharmacy with extensive IT related experience in healthcare systems)
• Project management certification (e.g., PMP, Agile) - Desirable

Job Related Knowledge

Essential

• Strong understanding of store and Central pharmacies’ end to end business processes
• Knowledge of enterprise architecture, system integration, and data flows
• Project delivery and technical experience
• Understanding of IT governance, risk, and compliance (including audit and controls)
• Knowledge of software development lifecycle (SDLC) and Agile/DevOps practices

Desirable

• Extensive knowledge of the Healthcare systems (including LEAP, Delta, Allegra, Xprocure) 
• Understanding of data governance and reporting requirements
• Exposure to automation (RPA), AI, and digital transformation in shared services
• In depth knowledge of Good Pharmacy Practice & Regulations

Job Skills

Essential

• Strong analytical and problem solving skills
• Ability to translate business needs into scalable technology solutions
• Delivery leadership (large-scale system implementations)
• Strong stakeholder engagement (technical teams, developers, functional experts)
• Proven troubleshooting and root-cause analysis skills

 Desirable

• Change management and release management knowledge
• Process optimisation and automation mindset
• Systems integration experience
• Data-driven decision-making

Essential competencies

• Analysing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Working with People
• Adapting and Responding to Change
• Presenting and Communicating Information
• Applying Expertise and Technology