Senior System Implementation Specialist

Description

• The Senior System Implementation Specialist is responsible for leading the implementation, support, and continuous improvement of Investor Portal solutions.The role combines technical, business skills, project delivery, vendor management and team leadership to ensure portal platforms effectively meet client and business requirements.Working closely with stakeholders, clients, and technology partners, the successful candidate will oversee client onboarding, system enhancements, operational support, and process optimization while mentoring junior team members.

Job specification

• Team leader – manage junior resources within the Portal team.
• Ensure work allocation.
• Internal business analysis on portal related change requests.
• Vendor management.
• Provide stakeholder updates and feedback including Head of the Portals team.
• Incident resolution and management.
• Analysis of client’s system requirements pre implementation.
• Assist with new clients’ onboardings and new systems implementation projects.
• Provide Business support for ongoing matters on portals.
• Maintain Investor Portals configuration and setup to optimize systems according to business requirements.
• Manage vendors actively for development and enhancements Monitor, troubleshoot and analyze issues within the Investor portals
• Assist in client onboarding and new systems implementation projects
• Assist in training the business users and updating training guides
• Any other duties in the scope of the role that the company requires

Skills Required:

• B.Com or similar tertiary business study with Information Technology exposure
• 3-7 years’ experience within the financial industry (preferable)
• Experience in accounting/ financial sector; An aptitude for working with systems.
• Interest in Technology.
• Experience in a fund accounting system advantageous.
• Project management.
• Excellent Communication Skills.
• Interest in team management.
• Strong team player.
• Solution orientated & strong problem-solving skills.
• Highly organized and attention to detail.
• Must show initiative to constantly.
• Improve processes.
• Ability to prioritize issues at company level.
• Good understanding of operational controls framework.