Senior Service Administrator Global Grade 07

Key Outputs

• Perform related administrative tasks to end-to-end processes including record keeping, filing, data capturing in ERP system (e.g. SAP/CRM) and report writing.
• Open work orders and order parts. Close work order on job completion.
• Invoice external customers and process invoices to debtors.
• Create and accept quotes.
• Check credit limits and equipment history.
• Effectively manage work in progress
• Capture, process and analyse job costing elements (Labour, travel,expenses, bought outs, SIMS, hours)
• Accurately capture relevant data from external and internal customers
• Generate purchase orders for internal and external suppliers
• Accurately capture labour hours worked by the service employees
• Follow up with external and internal customers and suppliers to ensure complete information and data capture
• Resolve internal and external customer as well as supplier queries
• Accurately control relative end-to-end processes
• Maintain relevant administrative environment
• Accurately invoice customers for work completed

Qualification, Experience and Competencies

• Grade 12
• Two years relevant administration experience
• An understanding of relevant CS processes
• Perform related administrative tasks to end-to-end processes including record keeping, filing, data capturing in ERP system (e.g. SAP/CRM/NAXT) and report writing.
• Open work orders and order parts. Close work order on job completion.
• Invoice external customers and process invoices to debtors.
• Effective communication
• Effective self-management and performance ownership
• Create and accept quotes.
• Check credit limits and equipment history.
• Effectively manage work in progress
• Capture, process and analyse job costing elements (Labour, travel,expenses, bought outs , SIMS, hours)
• Accurately capture relevant data from external and internal customers
• Generate purchase orders for internal and external suppliers
• Accurately capture labour hours worked by the service employees
• Follow up with external and internal customers and suppliers to ensure complete information and data capture
• Resolve internal and external customer as well as supplier queries
• Accurately control relative end-to-end processes
• Maintain relevant administrative environment
• Accurately invoice customers for work completed.