Senior Scrum Master

Role Purpose    

• Enable Agile teams to deliver value effectively by fostering collaboration, continuous improvement, transparency, and healthy team dynamics. Support the adoption of practical tools, automation, and data-driven insights that improve delivery outcomes and team effectiveness. 

Requirements    

• Degree or Diploma in Information Technology, Computer Science, Engineering, Data Science, or related field.
• Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFe Scrum Master (SSM), or equivalent Agile certification.
• 8+ years as a Scrum Master or related experience.
• Proven experience leading Agile teams in complex digital transformation environments.
• Strong practical experience with Scrum, Kanban, SAFe and Lean-Agile principles.
• Experience facilitating continuous improvement through delivery metrics, team feedback and empirical data. 
• Experience working with distributed, hybrid and cross-functional teams.
• Good understanding of software development lifecycles, technical delivery practices, dependencies, risks and delivery constraints.
• Proficiency with Agile delivery and the use of collaboration tools such as Jira, Microsoft 365, Teams, Miro, Lucidchart and similar applications.
• Strong understanding of Agile principles, flow, value delivery and continuous improvement.
• Sufficient technical understanding to engage effectively with Developers, Architects, BAs, QA and other technical stakeholders, including basic knowledge of APIs, integrations, architecture and modern software development practices.
• Demonstrated interest in emerging technologies, AI-enabled ways of working and evolving Agile delivery practices. 

Duties & Responsibilities    

• Facilitate & collaborate between Agile teams and Product Owners of internal and external business units to develop solutions that support business needs.
• Coach and support the Product Owner, Business Analyst, Architects and delivery teams in effective backlog management, prioritisation, refinement and readiness.
• Support the team in achieving business objectives by improving planning, flow, collaboration, and visibility of delivery risks and dependencies.
• Build effective relationships across the team, Product Owner, stakeholders and supporting teams, while promoting transparency around delivery progress, quality, capacity, risks, and dependencies.
• Exhibit Lean-Agile leadership and servant leadership principles.
• Monitor and use delivery metrics to identify opportunities to improve flow, predictability, quality, and delivery effectiveness.
• Help the team focus on daily and sprint goals in the context of Program Increment (PI) Objectives.
• Teach problem-solving techniques and help teams become self-managing and solution oriented.
• Facilitate all team ceremonies, including Daily Stand-ups, Sprint Planning, Sprint Reviews, Backlog Refinements, Retrospectives, and PI Planning sessions.
• Eliminate impediments and escalate organisational blockers when necessary.
• Foster a culture of quality, accountability, collaboration, continuous improvement, and high performance by coaching and supporting teams in developing effective ways of working.
• Coordinate inter-team dependencies and represent the team in Scrum of Scrums (SoS) and Agile Release Train (ART) activities.
• Help the team understand estimation techniques and value-based prioritisation. 

Competencies    

• Strong servant leadership and stakeholder engagement skills, with the ability to build trust and foster collaboration across teams and organisational levels.
• Excellent facilitation, coaching, mentoring and conflict-resolution skills, enabling teams to become increasingly self-managing and collaborative.
• Strong analytical and problem-solving skills, with a focus on identifying root causes and enabling sustainable solutions.
• Highly self-motivated, adaptable, resilient and resourceful, with the ability to operate effectively in complex and changing environments.
• Strong verbal and written communication skills.
• Ability to operate effectively within fast-paced, complex, and dynamic technology delivery environments.
• Ability to manage multiple priorities and competing deadlines.
• Strong understanding of Agile metrics, flow, capacity, dependencies, value streams, and continuous improvement, with the ability to use data to identify bottlenecks and delivery risks.
• Encourage teams to leverage appropriate automation, AI-assisted tools, and data-driven insights where these improve team effectiveness and delivery outcomes.
• Data-driven mindset with the ability to interpret and communicate insights from dashboards, analytics, and predictive reporting.
• Ability to support organisational and team change associated with new technologies, ways of working, and digital transformation.
• Digital transformation awareness and continuous improvement mindset.
• Familiarity with modern software engineering practices and AI-assisted development approaches. 

Closing Date    

• 2026/10/08