SENIOR SALES CONSULTANT

SUMMARY:
Experienced + dynamic SENIOR SALES CONSULTANT

POSITION INFO:
HALDANE is seeking an experienced + dynamic Sales Consultant to provide phenomenal customer service to our clients. This person has a minimum of 5 years' experience in sales within the décor \/ interior design industry. Someone creative, resilient, proactive + detail oriented. You will offer excellent + informative experience within the showroom + all communications prior to, during + after sales. A working understanding of international shipping processes is required. Senior Role - Permanent Position Remuneration: R 45 000 - 50 000 (experience dependent) Location: Salt River, Cape Town Responsibilities: Client Engagement Greet showroom visitors and answer telephone enquiries professionally. Respond to enquiries via email, ecommerce platform, telephone, and in-person appointments. Develop deep understanding of clients'' projects, aesthetic preferences, and functional requirements. Guide clients through collections, educating them on design features, material benefits, customization options, and product capabilities and limitations including lead times. Assist with finish selections, demonstrating refined understanding of colour, texture, and design trends. Generate furniture finishes specification sheets for clients. Send catalogues, pricelists, and tailored product recommendations. Business Development & Proactive Sales Proactively identify and reach out to interior designers, architects, and specifiers primarily in Cape Town, with periodic outreach to Johannesburg and Durban as agreed. Present HALDANE catalogue and collections to design professionals through inperson meetings. Build and nurture relationships within the interior design and architecture community. Attend industry events and design community gatherings. Research and pursue new business opportunities and sales leads. Develop strategic partnerships with key design studios and hospitality project specifiers. Maintain a pipeline of prospective clients and projects. Sales Administration Generate accurate, detailed quotes. Manage client relationships and sales pipeline in CRM software, Gmail and WhatsApp. Conduct consistent, professional follow-ups on quotes and enquiries throughout the sales process. Gather complete client information: delivery details, finish specifications, billing information, quantities, and sizes. Compile order documentation including export paperwork, invoices, pack lists, box labels, delivery notes. Customer Delivery Logistics Coordinate complex delivery logistics for local, national, and international orders. Liaise with Production Manager, Driver, and logistics companies to schedule deliveries. Gather detailed delivery addresses and site access information. • Obtain and manage transport and installation quotes. Facilitate clear communication between delivery partners, interior designers, end customers, and production team. Proactively resolve logistics challenges and keep all parties informed throughout the order process. Ensure seamless delivery experience that reflects HALDANE''s premium standards. Client Relations & Team Collaboration Build and maintain long-term relationships with clients based on trust and expertise. Foster relationships with new clients and maintain established connections. Work collaboratively with the HALDANE team, supporting shared goals. Represent HALDANE''s values of integrity, craftsmanship, and excellence. Brand Representation • Maintain immaculate showroom presentation and styling. Represent HALDANE at trade shows, exhibitions, and industry events. Uphold HALDANE''s reputation through every client touchpoint. Requirements: Experience: 5+ years in sales within the décor\/design industry. Education: Must hold a Diploma \/ Degree in Business Administration, Interior Design or Experience Design. Character: You are Pro-Active, Well-spoken, Timeous + Professional, Stylish + Personable with beyond exemplary communication skills. You are organized and diligent with great administration skills. You're a team player with big picture thinking. Digital Software Skills : Email (Gmail), Acrobat PDF editing, Accounting software (Xero), Cloud Filing (Dropbox), CRM software (Odoo), Microsoft Office Valid South African Drivers' License