at Road Accident Fund
Location Polokwane, South Africa
Date Posted September 9, 2019
Category Customer Service
Job Type Full-time


Polokwane, Limpopo
R502 953 a year

To increase the number of direct claimants through effective supervision and provision of assistance to the Hospital Service Consultants/CSC within a specific area.

Key Performance Areas

  • Effective and efficient supervision of subordinates.
  • Providing guidance and assistance to HSC/CSC Officers.
  • Collate, consolidate and submit stats on a daily, weekly and monthly basis.
  • Monitoring productivity of subordinates.
  • To promote good working relations with stakeholders.
  • Effective and efficient human resource management.

Qualifications & Experience

  • NQF 7 (Bachelor's Degree or Advanced Diploma) related qualification to discipline.
  • Customer service certificate.
  • Driver's License essential.
  • Relevant 4 years' experience in the claims environment of which 1 year is on supervisory level.

    Technical and behavioral competencies required

  • Computer knowledge, including proficiency in MS Office Suite.
  • Good understanding and a sound, practical knowledge of RAF policies, procedures and practices.
  • Claims Management Systems.
  • Attention to detail.
  • Decision-making.
  • Communication.
  • Report writing skills.
  • Working long hours.
  • Organizational resilience.
  • Team resilience.
  • Personal mastery
  • Emotional wisdom.
  • Ethics and governance.
  • Customer orientation and customer focus.


    At the cost to company of minimum package applicable to this position is R502 953.00 per annum and will be negotiable commensurate with experience.

NB: "RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in manner that will suit their needs".