Senior Analyst Insurers Supervision Department

Purpose of the Job: 

• To monitor compliance with insurance legislation, to conduct investigations relating to insurance business and to ensure a sound and efficient insurance industry. The person appointed to this position will report to the Manager.

Key Performance Areas: 

• Liaise with the public and other stakeholders when receiving complaints or enquiries;
• Investigate complaints and enquires within the required departmental turnaround times;
• Monitor compliance with legislation to ensure the protection and fair treatment of policyholders;
• Participate in on-site inspections to insurers to establish compliance with insurance legislation; best practice and market conduct related issues;
• Manage relationships with insurers assigned in the portfolio; 
• Perform administrative and other activities relating to the regulatory framework as may be required; and
• Assist the department with projects that the department is working on. 

Other Key Competencies: 

• The candidate must demonstrate the following skills and attributes: A high level of judgement and a confident and decisive approach; problem analysis, information gathering, communication skills, good interpersonal skills and emotional intelligence, customer relations and persuasiveness skills and must be computer literate.  

Requirements

• A B. Com or law degree with at least 3-5 years’ relevant work experience in the insurance industry. Sound knowledge and understanding of the Insurance Acts and the insurance industry related operational requirements are essential. A Compliance and/or Risk Management background is needed. 

Closing Date: 04 December 2026.