|Location||Johannesburg, South Africa|
|Date Posted||May 26, 2019|
Vodacom is a Leading African Mobile communication company providing wider range of communication services including mobile voice, messaging, data and converged services to over 73.6 million customers. From our roots in South Africa, we have grown our mobile network business to include operations in Tanzania, DRC, Mozambique and Lesotho. The mobile networks cover a total population of approximately 200 million people. Through Vodacom Business Africa (VBA) we also offer business managed services to enterprises in over 40 countries across the continent. Vodafone is the majority shareholder of Vodacom and has a 65% share.
Were at our best when we lead and over the past 20 years, as the Company that pioneered mobile in South Africa, Vodacom has achieved a remarkable list of firsts. Were immensely proud to be a leader in our field and are 100% committed to continue trailblazing.
We employ individuals who are as passionate about customers as we are. We are truly Customer Obsessed which means that we are passionate about exceeding customer expectations; work relentlessly to really understand the customer; look at decisions through the customers eyes and take personal accountability for the customer experience.
We have the below vacancy available in our Organisation:
The H Band Senior Administrator: Business Support role is based within Commercial Operations Business Unit
The role of the Senior Administrator is to:
Act as a liaison between the corporate customer, consultants and all other relevant role players in order to ensure that correct channels of communication are followed with regards to APN management information, policies and procedures.
Effect customer / internal requests in termsof information / assistance / reports relating to data related queries as well as general administration such as VAS activations, migrations, transfers & customer updates.
Key accountabilities and decision ownership:
Administer requests /queries received from corporate clients via email, fax & SRM within specified SLAs & TAT.
The ability to reconcile accounts re: GSM and Data queries and origination of credit notes
Understanding of all systems in order to activate VAS, migrations, transfers, updates to bank details and subscriber details.
Capturing of bulk requests for corporate clients & management of the bulk system.
To communicate in a professional manner (verbally & written) to corporate customers & to provide solutions in accordance with policies and procedures.
To keep updated on products & processes.
Core competencies, knowledge and experience:
Time Management skills
Very good verbal& written communication skills (Absolutely essential)
Time Management skills Knowledge:
Bill ing systems Eppix (Absolutely essential)
Network ICAP & Morpheus(Absolut ely essential)
Policies & Procedures
Corporate products & services
Key performance indicators:
Relating and Networking
Delivering Results and Meeting Customer Expectations
Applying Expertise and Technology Following Instructionsand Procedures
Persuading and Influencing
Deciding and Initiating Action
Working with People
Learning and Researching
Presentingand Communicating Information
Writing and Reporting
Achieving Personal Work Goals and Objectives
Planning and Organising
Adhering to Principles and Values
Coping with Pressures and Setbacks
Adapting and Responding to Change
Entrepreneurial and Commercial Thinking Baseline Importance
Creating and Innovating
Formulating Strategies and Concepts
Leading and Supervising Direct reports:
The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion and is committed to support LGBT+ people at work.
If you do not hear from us within 30 days please deem your application to be unsuccessful.