Senior Administrator: Business Support

at Vodacom
Location Johannesburg, South Africa
Date Posted May 26, 2019
Category Administration
Job Type Full-time

Description

Vodacom is a Leading African Mobile communication company providing wider range of communication services including mobile voice, messaging, data and converged services to over 73.6 million customers. From our roots in South Africa, we have grown our mobile network business to include operations in Tanzania, DRC, Mozambique and Lesotho. The mobile networks cover a total population of approximately 200 million people. Through Vodacom Business Africa (VBA) we also offer business managed services to enterprises in over 40 countries across the continent. Vodafone is the majority shareholder of Vodacom and has a 65% share.

Were at our best when we lead and over the past 20 years, as the Company that pioneered mobile in South Africa, Vodacom has achieved a remarkable list of firsts. Were immensely proud to be a leader in our field and are 100% committed to continue trailblazing.

We employ individuals who are as passionate about customers as we are. We are truly Customer Obsessed which means that we are passionate about exceeding customer expectations; work relentlessly to really understand the customer; look at decisions through the customers eyes and take personal accountability for the customer experience.

We have the below vacancy available in our Organisation:

The Band Senior Administrator: Business Support role is based within Commercial Operations Business Unit

The role of the Senior Administrator is to:

Act as a liaison between the corporate customer, consultants and all other relevant role players in order to ensure that correct channels of communication are followed with regards to APN management information, policies and procedures.

Effect customer / internal requests in termsof information / assistance / reports relating to data related queries as well as general administration such as VAS activations, migrations, transfers & customer updates.

 

Key accountabilities and decision ownership:

Administer requests /queries received from corporate clients via email, fax & SRM within specified SLAs & TAT.

The ability to reconcile accounts re: GSM and Data queries and origination of credit notes

Understanding of all systems in order to activate VAS, migrations, transfers, updates to bank details and subscriber details.

Capturing of bulk requests for corporate clients & management of the bulk system.

To communicate in a professional manner (verbally & written) to corporate customers & to provide solutions in accordance with policies and procedures.

To keep updated on products & processes.

 

Core competencies, knowledge and experience:

Skills:

Computer skills

Time Management skills

Very good verbal& written communication skills (Absolutely essential)

Interpersonal skills

Analytical skills

Computer skills

 

Time Management skills Knowledge:

Bill ing systems Eppix (Absolutely essential)

Network ICAP & Morpheus(Absolut ely essential)

Policies & Procedures

Corporate products & services

Business environment

 

Key performance indicators:

Extreme Importance

Relating and Networking

Analysing

Delivering Results and Meeting Customer Expectations

Applying Expertise and Technology Following Instructionsand Procedures

 

High Importance

Persuading and Influencing

Deciding and Initiating Action

Working with People

Learning and Researching

Presentingand Communicating Information

Writing and Reporting

Achieving Personal Work Goals and Objectives

Planning and Organising

Adhering to Principles and Values

 

Moderate Importance

Coping with Pressures and Setbacks

Adapting and Responding to Change

Entrepreneurial and Commercial Thinking Baseline Importance

Creating and Innovating

Formulating Strategies and Concepts

Leading and Supervising Direct reports:

Not applicable

The base location for this role is Midrand, Service Park.

The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion and is committed to support LGBT+ people at work.

If you do not hear from us within 30 days please deem your application to be unsuccessful.

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