Salvage Case Agent

WHAT WILL YOU DO?

• The Salvage Case Agent plays a critical role in the claims value chain, ensuring the efficient handover of wreck claims and the successful upliftment and disposal of salvage assets.
• The Salvage Case Agent is responsible for managing the first point of engagement once a claim is handed over to Salvage Management during the Pre Admin process, as well as when a vehicle is deemed uneconomical to repair. The role ensures the timely, accurate and compliant management of salvage, directly influencing revenue recovery, cost containment, claims cycle efficiency, and overall customer experience.
• This is a high-pressure, fast paced environment requiring precision, urgency, and strong stakeholder engagement. Errors or delays have a direct financial and operational impact on Santam.

The Salvage Case Agent’s responsibilities include:

• Receiving and validating claims pertaining to Pre Admin role (before handing over to Wreck Assessor)
• Receiving and validating salvage cases (salvage collection)
• Coordinating vehicle movement and logistics
• Negotiating release fees
• Securing NATIS documentation
• Managing engagements with brokers, Insured, assessors, suppliers, storage agents, and auction houses
• Ensuring timeous sale of salvage and accurate financial allocation to Santam
• Engaging with multiple stakeholders
• Being available for calls and maintaining relationships to ensure speedy Upliftments.
• This is a high-pressure, fast-paced environment that requires precision and urgency to maximise salvage recovery values.
• Delays or errors in this role have a direct financial impact on Santam and negatively affect our auction turnaround time, claimant experience, and cost containment.  
• The incumbent will report to the Salvage Team Manager within SM

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

Sales: 

• Conduct follow-ups on auctioned vehicles by Auction service providers
• Ensures that vehicles are sold as per the target.
• Drive vehicle sales against turnaround times 

Financial Administration: 

• Track the vehicle payments against sales

Query Handling: 

• Liaising with internal and external (Auctioneers, Brokers, License authority, Banks) stakeholders
• Handle queries from stakeholders
• Adherence of SOP and SLA
• Ensures client satisfaction and targets are met
• Escalate complaints to the relevant Team Managers or Departments.

QUALIFICATIONS AND EXPERIENCE

• Matric
• A minimum of 4 to 5 years’ experience in claims operations process.
• A minimum of 2 -3 years' experience of Salvage
• Strong industry knowledge.
• Strong negotiations skills recommended.
• Strong problem-solving skills

KNOWLEDGE AND SKILLS 

• Strong organizational and administrative skills.
• Exceptional attention to detail.
• Understanding of the claims value chain.
• Effective communication and facilitation skills.
• Advanced computer skills (including MS Office).
• Ability to manage high workloads with speed and accuracy

PERSONAL ATTRIBUTES 

• Decisive and able to initiate action.
• Client service orientation.
• Strong relationship building ability.
• Team player who contributes to team success.
• Excellent verbal and written communication.
• Flexible, adaptable, and solutions focused.
• Innovative thinkers welcomed.
• Perform well under pressure.
• Analytical and methodical.
• Confident in presenting and communicating information