Salesforce Administrator - Midrand

User support and service management

• Act as first point of contact for Salesforce user queries, incidents and service requests logged in the enterprise service management system.
• Triage, categorise and prioritise tickets accurately, resolving those within own capability and escalating others with complete, useful information.
• Maintain ticket records, keep users informed of progress, and close tickets only once the user has confirmed resolution.
• Work within agreed service levels and flag at-risk tickets early rather than after breach.
• Build and maintain user-facing guidance such as how-to notes, quick reference guides and frequently asked questions.
• Assist with user training and onboarding sessions for new Salesforce users

Platform administration and configuration

• Perform user administration: create, amend and deactivate users; assign profiles, permission sets, roles and licences in line with approved access requests.
• Perform routine configuration under guidance: custom fields, page layouts, list views, validation rules, simple flows, reports and dashboards.
• Maintain data quality through imports, bulk updates, de-duplication and routine data clean-up using Data Loader and the Data Import Wizard.
• Monitor scheduled jobs, integration failures and platform notifications, and escalate issues promptly.
• Prepare and submit change requests for review and approval before any production change and never configure directly in production without an approved change record.
• Maintain configuration and process documentation so that platform changes are traceable and understandable.
• Assist with reviewing Salesforce seasonal release notes and testing changes in sandbox under guidance.

Project and release support

• Support project delivery by preparing test data, executing test scripts and logging defects clearly and reproducibly.
• Assist with user acceptance testing coordination, including collating business feedback and tracking issues to closure.
• Support deployment activities such as sandbox refreshes, pre- and post-deployment checks and smoke testing.
• Assist the Business Analyst with requirement clarification, configuration walkthroughs and user documentation.
• Support the handover of completed project work into business-as-usual operations.

Compliance, quality and governance

• Operate within a regulated medical device environment and comply with applicable SAHPRA regulatory obligations where the platform supports licensed activities.
• Follow the organisation's change management process without exception; ensure every production change is traceable to an approved request or change record.
• Maintain accurate records and test evidence to support computer system validation and audit requirements.
• Apply POPIA and internal data privacy requirements to Salesforce data handling and user access.

• One to three (1-3) years' practical Salesforce experience in an administration, support or super-user capacity.
• Candidates with strong IT service desk or application support experience and demonstrable hands-on Salesforce exposure (including Trailhead and personal developer org work) will be considered.
• Exposure to a structured service management environment, including logging, triaging and resolving tickets against service levels.
• Experience supporting business users on an enterprise application, with evidence of clear written and verbal communication.

Technical knowledge and skills - essential

• Core Salesforce administration: users, profiles, permission sets, roles, licences and password or access resets.
• Basic declarative configuration: custom fields, page layouts, list views, record types and validation rules.
• Report and dashboard building, including report types and filters.
• Understanding of the Salesforce data model, including objects, relationships and record ownership.
• Data handling with Data Loader or the Data Import Wizard, including import validation and error correction.
• Working knowledge of ITIL concepts: incident, service request and change management.
• Competence in Microsoft Excel for data preparation and reconciliation.

Technical knowledge and skills - advantageous

• Flow Builder and other declarative automation.
• Salesforce Field Service (FSL): work orders, service appointments, scheduling, service resources and the field service mobile application.
• Sales Cloud or Service Cloud exposure.
• Awareness of Apex, SOQL or Lightning Web Components, sufficient to read and understand existing solutions. Development capability is not required for appointment.
• Exposure to sandbox environments, change sets or deployment processes.
• Experience in a regulated industry such as pharmaceutical, medical devices or healthcare.
• ITIL Foundation certification.
• Further Salesforce certifications or substantial Trailhead progression.

Advert closing date is 15 October 2026