Sales Representative - Ostomy and Wound Care

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JOB PURPOSE: 
To promote, detail, and sell the Ostomy and Wound Care product portfolio to pharmacies, healthcare professionals, healthcare facilities, and end users. The role is responsible for achieving sales targets, growing market share, educating customers and patients, developing strong customer relationships, and identifying opportunities to expand the business within the assigned territory.
  MAIN TASKS / RESPONSIBILITIES 
Sales and Business Development

• Achieve and exceed monthly and annual sales budgets and targets.
• Implement territory plans and marketing strategies to drive sales growth.
• Promote and detail Ostomy and Wound Care products to customers and healthcare professionals.
• Identify new business opportunities and growth areas within the territory.
• Facilitate and generate customer orders.
• Continuously target and update the customer database.
• Identify opportunities to increase product utilisation and market share.

 
Customer Relationship Management

• Establish and maintain strong relationships with customers, decision-makers, and healthcare professionals.
• Manage customer satisfaction and expectations through proactive engagement.
• Provide timely and professional responses to customer queries and complaints.
• Support customer retention and account growth through regular customer interaction.
• Build credibility and trust with customers and key stakeholders.

 
Product Education and Training

• Educate and train customers, healthcare professionals, and patients on product use and benefits.
• Conduct product presentations and educational sessions where required.
• Communicate product-specific information accurately and professionally.
• Identify customer training needs and provide feedback to management.
• Support marketing campaigns and promotional activities.

 
Market Intelligence and Strategy

• Monitor competitor activities, market trends, and industry developments.
• Identify gaps and opportunities within the market.
• Provide feedback on customer needs, product performance, and market dynamics.
• Support the implementation of marketing initiatives within the territory.

 
Reporting and Administration

• Submit accurate weekly and monthly reports.
• Maintain customer records, sales activity records, and territory plans.
• Submit monthly statistics and sales reports.
• Manage expenses in accordance with company policy and approved budgets.
• Complete all administrative requirements accurately and timeously.

Qualifications §  Matric / Grade 12 (essential).
§  Medical, Nursing, Life Sciences, or related healthcare qualification (advantageous).
§  Additional sales or marketing qualification (advantageous).
§  Valid driver's license (essential). Experience §  Minimum 2–3 years' sales experience, preferably within retail pharmacies, medical devices, or healthcare-related industries.
§  Existing customer relationships within the territory would be advantageous.
§  Experience in customer education and product promotion.
§  Demonstrated success in achieving and exceeding sales targets.
§  Medical or healthcare background would be advantageous. Languages English              Other §  Computer literacy (MS Word, Excel, PowerPoint, Outlook).
§  Ability to work independently and manage an assigned territory.
§  Willingness to travel extensively within the allocated territory.
§  Excellent communication and interpersonal skills.
§  High level of professionalism when interacting with customers and patients.