Sales Coordinator

The Sales Coordinator is responsible for providing efficient and reliable sales coordination and administrative support to Sun International's National Sales team, with a particular focus on government, embassy and corporate client accounts.

The role supports the preparation of sales proposals and quotations, manages bookings and reservations, maintains accurate client information and coordinates meetings, site visits and events. Working closely with National Sales Managers and internal stakeholders, the Sales Coordinator ensures seamless service delivery, accurate sales reporting and effective client communication while supporting business growth and maintaining strong customer relationships.

Core behavioural & Technical / proficiency competencies:

Behavioural

• Continuous Improvement
• Integrity
• Teamwork
• Collaboration
• Transparency
• Adaptability
• Problem-Solving
• Customer Centricity
• Lifelong Learning
• Respect for Diversity

Technical

• Sales Coordination & Administration
• Sales Proposal & Quotation Compilation
• Booking & Reservation Systems Management
• Key Account Administrative Support
• Client Database Management
• CRM Systems Administration
• Sales & Marketing Reporting
• Data Entry & Analysis
• Advanced Microsoft Office
• QlikView or Similar BI Tools
• Salesforce / Opera Sales & Catering
• Client Relationship Management
• Contract Administration
• Event & Site Visit Coordination
• Sales & Cost Tracking
• Customer Service & Query Resolution
• Sales Calendar & Schedule Management
• Stakeholder Communication
• Data Accuracy & Integrity
• Digital & AI-Enabled Sales Administration
• Governance & Compliance

Qualifications

• Relevant Bachelor's Degree / Advanced Diploma (NQF 7) in Sales, Marketing, Hospitality Management or a related discipline [Required]
• Certification in CRM software or advanced Microsoft Office applications [Required].

Experience:

• 2–5 years' experience in sales coordination or a related administrative support role within the hospitality or travel and tourism industry
• Including 2–3 years' experience in administration and coordination of information
• Exposure to corporate clients
• Experience preparing sales proposals, quotations and supporting documentation
• Experience coordinating bookings, reservations and client arrangements
• Experience maintaining accurate client records and databases
• Experience compiling sales reports and tracking sales-related information
• Experience using CRM systems, booking platforms or related sales administration tools
• Strong organisational, communication and customer service skills.

Key Areas of Responsibility

• Prepare accurate and professional sales proposals and quotations aligned with client requirements and approved pricing.
• Coordinate bookings and reservations, ensuring customer profiles, booking information and contracts are accurate and complete.
• Provide administrative support to National Sales Managers across government, embassy and corporate client portfolios.
• Respond to client enquiries and coordinate with relevant internal stakeholders to ensure efficient service delivery.
• Identify potential upselling opportunities through customer interactions.
• Coordinate client events, site visits, meetings and presentations.
• Maintain accurate client profiles, rates, booking records and contractual information within relevant systems.
• Track sales activities, costs and new business information.
• Compile sales and marketing reports, including relevant competitor and market information.
• Maintain the National Sales calendar and ensure timely communication of appointments and events.
• Support the maintenance of standard operating procedures and sales documentation on SharePoint.
• Ensure adherence to company policies, data privacy requirements and relevant operational controls.
• Use approved digital and AI tools to improve administrative efficiency while maintaining accuracy and compliance.

Sun International is committed to employment equity and encourages applications from suitably qualified candidates. Only shortlisted candidates will be contacted.

“If you have not heard from us within 14 days of the closing date, please consider your application unsuccessful.”