Sales Adminstrator-DFA

To provide effective administrative and operational support to the Sales and Sales Operations teams within the telecommunications environment. The Sales Administrator is responsible for accurately processing customer requests, managing sales-related cases and orders, maintaining system information, and coordinating with internal departments to ensure requests are completed within agreed service levels. The role requires a high level of accuracy, attention to detail and adherence to established processes, policies and procedures to support an efficient customer and sales experience.

Quotations and Mean Time to Quote (MTTQ)

• Prepare accurate quotations and feasibility requests from complete customer requirements.
• Generate and send quotations during the same customer interaction where feasible and follow up on all pending quotations within 48 hours.
• Monitor quotations outside agreed quote service levels, investigate causes and support corrective action and data-quality improvements.
• Minimise revisions and rework by validating customer, commercial and technical inputs before submission.

Customer Request and Order Administration

• Continuously monitor assigned email, CRM and case management queues and acknowledge incoming cases.
• Process new quotes within the applicable target timeline and prioritise upgrades, downgrades, relocations and change requests for same-business-day handling where the process allows.
• Capture and confirm new orders accurately and promptly; process amendments and change without avoidable delay.
• Allocate circuit numbers and associate the correct technical references, including ENNI, GNNI and Tachyon information where relevant.

Case Management and issue Prevention

• Own assigned internal cases from service delivery, planning and activation teams and external cases received from customers.
• Maintain accurate case notes, next actions and dates; update the issue tracker at least weekly.
• Drive assigned legacy cases to closure and escalate blockers using defined channels.
• Identify recurring issues, document root causes and recommend practical preventive or process-improvement actions.

Customer Experience and Communication

• Provide professional, customer-centric service and clear guidance on next steps.
• Manage time effectively and remain available for case management during designated working hours.
• Prioritise urgent matters without compromising accuracy and quality.
• Collaborate across teams, share knowledge and take ownership of actions and outcomes.

• Grade 12
• 2-3 years of experience in sales administration, order administration, customer care or a comparable opeational support environment; telecommunications expertise is advantageous.
• A post-school qualification in business administration, sales, customer or a related firld is advantageous.
• Working knowledge of CRM/case-management systems such as Salesforce and component use of Microsoft 256 applications, especially Outlook and Excel.