Rooms Division Manager

SUMMARY:
Luxury 5* Hotel in the V&A Waterfront is looking for an experienced and guest-focusedRooms Division Manager to support the General Manager in ensuring efficient operations and exceptional guest service.

The successful candidate will oversee Housekeeping, Front Office, Reservations, Concierge, Switchboard and Night Management, coordinating closely with Maintenance and Sales to maintain high standards of presentation, comfort and service.

POSITION INFO:
Duties: Operations & Quality Assurance: Oversee daily rooms division operations and ensure effective coordination between departments. Attend morning briefings and communicate departmental priorities to the team. Inspect guest rooms or tents, public areas, corridors, washrooms, walkways, spa and back-of-house areas. Supervise laundry personnel and operations. Coordinate maintenance requirements to keep accommodation functional and well-presented. Maintain departmental checklists and monitor service standards. Ensure guest needs receive prompt, professional attention. Manage lost property procedures. Administration & Financial Control: Prepare monthly Housekeeping forecasts and coordinate cleaning schedules with relevant departments. Prepare and manage the annual Housekeeping budget. Monitor departmental expenditure and maintain supporting records for the Financial Manager. Conduct accurate stocktakes and review consumption of amenities, chemicals and linen against par stock levels. Report stock damage, shrinkage and losses to the Financial Manager and General Manager. Review purchasing and consumption against budgets and implement appropriate controls. Team Leadership & Development: Conduct interviews in collaboration with the General Manager and Group Human Resources. Provide induction and ongoing training for new and existing employees. Ensure employees understand company policies, rules and procedures. Monitor staff performance, provide feedback and conduct appraisals. Lead by example and promote teamwork, accountability and consistent service delivery. Requirements: Grade 12 A formal hospitality qualification At least 5+ years' experience in a similar position. Strong operational management and team leadership skills. Sound commercial awareness and a results-driven approach. Ability to manage budgets, expenditure and departmental accounts. Recruitment, training and performance management skills. Excellent guest relations and communication skills. Fluent in spoken and written English. Strong time management, initiative and decision-making abilities. A commitment to quality and attention to service standards. Ability to work collaboratively across departments. Proficiency in Microsoft Excel and Word.