Revenue Controller - Property Administration

SUMMARY:
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POSITION INFO:
Revenue Controller - Property Administration Our client in the development, leasing and management of commercial and industrial real estate is seeking a Revenue Controller - Property Administration to join their team. Job Location: KuGompo Minimum Requirements: Bachelor's Degree, Diploma and\/or work experience in: Accounting Finance Property Studies Business Management Or a related field Minimum 3-5 years' experience in credit control, revenue management, accounts receivable, finance or commercial property finance. Minimum 3 years' experience in a supervisory or management role. Experience within commercial property management, real estate, or property administration environments is highly advantageous. Proven experience managing large debtor books and high-value commercial tenant accounts. SKILLS: Commercial lease administration. Property management accounting principles. Credit risk assessment and debt recovery. Revenue recognition principles. Municipal recoveries and operating cost recoveries. Legal debt collection processes Technical Skills: Advanced Microsoft Excel. Property Management Systems Sage 300 or equivalent financial systems. Financial reporting and data analysis. Accounts reconciliation and revenue assurance Core Competencies: Strong leadership and people management skills. Analytical and problem-solving abilities. Attention to detail. Strong negotiation and conflict resolution skills. Ability to manage multiple priorities in a fast-paced environment. Effective written and verbal communication skills. Financial acumen. Strong customer service orientation. Results-driven with a focus on collections and revenue optimisation. High levels of integrity, accountability, and professionalism. Key Responsibilities: Revenue Management & Property Administration: Oversee and manage all revenue streams across the property portfolio, including: Rental income Operating cost recoveries Municipal recoveries Utilities recoveries Parking income Turnover rental Other lease-related recoveries Ensure tenant billing is accurate and aligned to lease agreements, escalations, amendments, and recovery schedules. Review and approve monthly billing schedules prior to processing. Monitor lease commencement, escalation, renewal, and expiry dates to ensure revenue optimisation. Perform detailed lease reviews and resolve revenue discrepancies. Ensure compliance with lease agreements, company policies, and relevant legislation. Accounts Receivable Management: Develop, implement, and maintain effective credit control policies and procedures. Drive collections strategies that reduce debtor days and improve cash flow. Monitor debtor balances and collection performance across the portfolio. Review aged debtors and implement corrective actions where necessary. Manage escalated tenant account disputes and complex reconciliations. Approve payment arrangements within delegated authority limits. Monitor bad debt provisions and recommend write-offs where appropriate. Liaise with legal representatives on collection matters, evictions, liquidations, and debt recovery processes. Preparation of files for legal action. Prepare executive reports on collections, arrears, forecasted payments and debtor risk. Leadership & Team Management: Lead, mentor, and manage the Accounts Receivable Team and their Supervisors. Ensure workload is appropriately allocated and managed across the team. Drive a culture of accountability, customer service excellence, and continuous improvement. Support the onboarding, training, and development of Accounts Receivable staff. Maintain working relationships across departments. Customer Relationship Management: Establish and maintain professional relationships with all tenants. Special emphasis on high value tenants. Resolve tenant queries and escalated disputes promptly and professionally. Support tenant retention through proactive account management and service excellence. Work closely with Property Managers, Leasing Teams, Finance, Legal, and Executive Management to resolve account matters. Process Improvement & Governance: Continually assess and improve accounts receivable and collection processes. Drive automation and workflow enhancements where possible. Develop and maintain tenant onboarding, customer master data, and account management procedures. Ensure compliance with internal controls, audit requirements, and financial governance standards.