Returns Clerk

Join Shoprite as a Returns Clerk, where your expertise in inventory management, meticulous attention to detail, and organisational skills will drive the accurate processing and documentation of stock returns, including damaged, expired, and short-dated products. This operational role requires proficiency in compliance adherence, batch recall coordination, product complaint handling, and supplier communication, ensuring seamless stock control and regulatory alignment. As an essential member of our logistics team, you will leverage advanced record-keeping systems and reporting tools to maintain integrity in returns administration. At Shoprite, benefit from career development opportunities within a leading retail group committed to operational excellence, competitive remuneration, and a collaborative work environment that supports innovation and high standards in supply chain management.

About the role

Join Shoprite as a Returns Clerk, where your expertise in inventory management, meticulous attention to detail, and organisational skills will drive the accurate processing and documentation of stock returns, including damaged, expired, and short-dated products. This operational role requires proficiency in compliance adherence, batch recall coordination, product complaint handling, and supplier communication, ensuring seamless stock control and regulatory alignment. As an essential member of our logistics team, you will leverage advanced record-keeping systems and reporting tools to maintain integrity in returns administration. At Shoprite, benefit from career development opportunities within a leading retail group committed to operational excellence, competitive remuneration, and a collaborative work environment that supports innovation and high standards in supply chain management.

What you'll do

• Receive stock from customers or internal warehouse locations, ensuring accurate documentation and verification.
• Inspect stock for expiry dates and assess for any damage or discrepancies.
• Identify and report discrepancies promptly to the Controller for further action.
• Investigate stock issues thoroughly and process resolutions in accordance with standard operating procedures.
• Maintain accurate records and ensure compliance with established SOPs during stock receipt and processing.
• Prepare and manage all necessary documentation and reports related to stock handling.
• Communicate effectively with customers and suppliers via telephone and email, including follow-up on logged queries.
• Execute instructions from the Controller or Buyer concerning batch recalls and stock adjustments.
• Coordinate the upliftment of stock to suppliers and assist general workers with related tasks as required.
• Investigate complaints thoroughly and liaise with superiors or suppliers to resolve issues efficiently.

What you bring

• Minimum of 2 to 3 years of experience in a warehouse environment preferred
• Completed Grade 12 or equivalent secondary education
• Strong understanding of warehouse operations and safety protocols
• Ability to operate warehouse equipment such as forklifts and pallet jacks
• Excellent organisational and time-management skills
• Attention to detail and commitment to maintaining accuracy in stock handling
• Good communication skills, both verbal and written
• Ability to work effectively both independently and as part of a team
• Physically fit and capable of performing manual labour tasks
• Basic computer literacy for inventory management systems