Resort Manager – Qunu Falls

Key Performance Areas:

• The Resort Manager will be responsible for the overall management and day-to-day operations of the resort and its associated facilities, ensuring exceptional guest experiences and operational efficiency.

Key responsibilities include:

• Overseeing the daily operations of the resort and all associated facilities.
• Ensuring that all maintenance and upkeep of the resort are carried out effectively and efficiently.
• Building and maintaining positive relationships with guests while ensuring high levels of customer satisfaction.
• Managing and monitoring departmental budgets and processing relevant financial and operational documentation.
• Handling guest enquiries, complaints, and feedback professionally and promptly.
• Managing online booking platforms and overseeing bookings across various booking periods.
• Leading, motivating, and managing resort staff to ensure excellent service delivery.
• Working shifts, weekends, and public holidays as operational requirements dictate.

Key Competencies & Personal Attributes:

• Qualification in Hotel Management, Hospitality Management, or a related field.
• Minimum of five (5) years’ senior management experience within a hotel or resort environment with a strong Food & Beverage operations component.
• Proven experience in operational management and service excellence.
• Sound knowledge of budget management.
• Experience in asset management and stock control.
• Strong leadership and people management skills.
• Customer-focused with a commitment to delivering exceptional guest experiences.
• Excellent attention to detail and organisational skills.
• Experience in Food & Beverage management, staff scheduling, recruitment, and performance management.
• Excellent verbal and written communication skills.
• Ability to work under pressure and meet deadlines.
• Strong decision-making and problem-solving abilities.
• Above-average computer literacy.
• High level of attention to detail.
• Professional, reliable, and of sober habits.
• Strong interpersonal and communication skills.
• Self-motivated with a proactive approach to work.
• Valid driver’s licence and own reliable transport.