Reservations Team Leader

SUMMARY:
An inbound tour operator and ground handler company that specializes in tailor-made and group travel across Southern Africa is looking for Reservations Team Leader.

POSITION INFO:
PURPOSE OF POSITION The Reservations Team Leader is responsible for leading, developing, and inspiring a team of Key Account Specialists, Senior Inbound Consultants, Reservations Consultants, and Support Consultants. The role requires balancing operational excellence with strong people leadership to create an engaged, high-performing, and accountable team. The Team Leader is responsible for driving performance through coaching, development, empowerment, and effective communication, ensuring team members are equipped to deliver exceptional service and support the long-term growth of the department. They assist in resolving any conflicts or issues that may arise with bookings, processes, or members of their team. Required (Negotiable): Matric Relevant qualification in Travel and Tourism would be an advantage Computer skills: Outlook, Excel, Word, Tourplan Minimum 5 years (an advantage) consulting experience at an Inbound Tour Operator Advanced product and destination knowledge on Southern Africa KNOWLEDGE, SKILLS, ATTRIBUTES & ABILITIES Proficient in planning and organising itineraries for travel within Southern Africa High level of Southern African Product Knowledge Knowledge of Travel Industry, Tourism and Hospitality procedures and processes Proficient in working with Tourplan - all aspects of reservations and reporting In-depth understanding of company product, systems, procedures and processes (i.e. Tourplan, Oasis, TripClip, Agent Zone, supplier booking systems and third-party supplier systems Ability to manage and balance Tour Financial Summary Financial acumen - understanding of debits, credits, invoicing, ROE, margins and mark-ups Strong people leadership and coaching skills.