Reservations Administrator

SUMMARY:
Hospitality Hire is recruiting an experienced Reservations Administrator for an established 4-star hotel in Cape Town. We are looking for a highly organised, detail-oriented and proactive Reservations Administrator with at least 2 years of experience in a similar role within a 4-star or 5-star hotel environment. The successful candidate will support the Reservations and Groups teams by ensuring accurate administration, efficient booking processes, financial accuracy and excellent guest service. This position requires strong administrative skills, proficiency in Opera PMS and the ability to manage multiple priorities while meeting departmental deadlines.

POSITION INFO:
MINIMUM REQUIREMENTS Relevant Hospitality qualification preferred Minimum 2 years of experience in a similar reservations administration role within a 4-star or 5-star hotel environment Proficiency in Opera PMS is essential Proficiency in Microsoft Office, including Word, Excel and Outlook Strong understanding of hotel reservations procedures and administration Excellent attention to detail, accuracy and operational efficiency Strong administrative, planning and organisational skills Experience with booking adjustments, refunds and deposit administration advantageous Sound financial understanding and ability to work accurately with payments and reconciliations Excellent written and verbal communication skills in English Professional telephone and email etiquette Strong interpersonal skills with a professional, friendly and approachable manner Ability to prioritise workloads, manage multiple tasks and meet deadlines Proactive problem-solving skills with the ability to identify and resolve administrative discrepancies Strong guest service skills and a commitment to maintaining high service standards Ability to work independently and collaboratively within a team Ability to perform effectively in a fast-paced, high-volume hotel environment High level of accountability, reliability and attention to detail Flexibility to work shifts, weekends and public holidays according to operational requirements KEY RESPONSIBILITIES Provide administrative support to the Reservations and Groups departments Perform quality control checks on reservations administration to ensure accuracy and compliance with procedures Monitor and manage O-Status bookings in collaboration with the Reservations and Groups teams Prepare and process booking adjustments and refunds, ensuring all supporting documentation and approvals are obtained Monitor outstanding deposit payments and follow up to ensure payments are received before guest arrival Assist with reservations enquiries, allocated emails and daily administrative tasks Provide operational support during busy periods, staff leave and increased booking volumes Maintain accurate reservation records, guest information and supporting documentation on Opera PMS Ensure all administrative tasks are completed within required turnaround times Maintain and update departmental Standard Operating Procedures (SOPs) Ensure compliance with established reservations policies, procedures and service standards Identify administrative discrepancies and resolve issues promptly and accurately Assist with improving departmental processes, efficiency and administrative accuracy Coordinate with Reservations, Groups and other hotel departments to ensure seamless communication Manage allocated workloads effectively to support departmental productivity and service delivery Maintain confidentiality and accuracy when handling guest information and financial transactions Perform additional administrative and operational duties as required APPLY This opportunity is suited to an experienced hotel Reservations Administrator who takes pride in accuracy, organisation and delivering excellent service while supporting a busy Reservations and Groups operation. Apply online through Hospitality Hire with your updated CV. Only shortlisted candidates meeting the minimum requirements will be contacted.