Reservationist - Stellenbosch

Description

• An exceptional opportunity awaits to join a prestigious luxury hospitality destination nestled in the picturesque Cape Winelands, renowned for its breathtaking vineyard and mountain views, world-class hospitality, and refined guest experiences.
• We are seeking a professional, detail-oriented and guest-focused Reservationist who understands the art of luxury service and has a passion for creating seamless guest journeys from the very first enquiry to arrival.

• Manage reservations, enquiries, calls and emails with professionalism and efficiency.
• Process bookings accurately, maintain guest records and ensure all confirmations, rates, deposits and special requests are correct.
• Deliver exceptional service to guests, travel agents and industry partners.
• Maximise revenue through effective upselling and knowledge of room categories, rates and promotions.
• Liaise closely with Reservations, Sales, Front Office and Operations to ensure a seamless guest experience.
• Monitor arrivals, provisional bookings and occupancy while adhering to reservation policies and procedures.

What We’re Looking For

• Matric (Grade 12); a hospitality, travel or tourism qualification is advantageous.
• Ideally 2–3 years’ reservations experience, preferably within a 5-star or luxury hospitality environment.
• Experience with PMS systems and online travel agency (OTA) platforms.
• Excellent written and verbal communication skills in English; additional languages are advantageous.
• Strong sales ability, exceptional attention to detail and outstanding organisational skills.
• A genuine passion for guest service, a professional telephone manner and the ability to thrive under pressure.
• Flexibility to work rotational shifts, including weekends and public holidays.

The Ideal Candidate

• A polished hospitality professional with a proactive attitude, excellent administrative skills and a natural ability to anticipate guest needs while upholding the highest standards of luxury service.

Expires On: 22-Nov-2026