Rental Administrator

SUMMARY:
Rental Administrator
Nelspruit (Mbombela), Mpumalanga
Salary: Market Related, depending on experience
Employment type: Permanent

POSITION INFO:
About the role A well-established property company in Nelspruit is looking for an organised, systems-driven Rental Administrator to support its rental department. You will be the administrative backbone of the rental office: handling tenant enquiries, preparing lease documentation, keeping rental files compliant, maintaining reports and systems, and keeping the office running smoothly. The role suits someone who is accurate, comfortable working across several property platforms at once, and able to manage recurring monthly deadlines without supervision. Key responsibilities Tenant and client service Respond to tenant enquiries by email and send out online rental application links Attend to incoming calls and walk-in clients regarding rentals Assist with TPN credit and rental checks Assist with maintenance enquiries by email and WhatsApp when the maintenance coordinator is unavailable, and file maintenance updates and photos on the server and maintenance system Lease administration Draw up new lease agreements on the agents' instruction and send them to the agents for approval Prepare lease renewals on the electronic signing platform on the agents' instruction Draw up proof of residence letters for tenants Send gate registrations and pet applications to body corporates for tenants taking occupation Send pest control applications and registrations Send the vacating checklist each month to tenants moving out at month end Assist with non-compliant files by retrieving all outstanding documents, both backdated and current Systems, reporting and records Maintain a sound working knowledge of all rental systems and assist agents with activating and deactivating listings Organise and maintain the rental server so that all documents are current Keep document templates on the electronic signing platform up to date Update the rental report and stock report weekly, and send rental reports to the sales office for its weekly meeting Print listing forms, checklists and tenant welcome booklets as required Meetings and training Schedule and prepare for the weekly huddle and the monthly rental meeting Take minutes at the monthly meeting, then distribute and file them Schedule system training sessions for the team Office coordination Coordinate maintenance for the rental office itself (air conditioners, printers, internet, phones) Monitor prepaid electricity and make sure it is topped up in time Order office stationery and groceries Requirements Grade 12 2 - 4 years experience in rental or property administration Working knowledge of rental and property systems such as WeConnectU, RedRabbit, QuicklySign, Preferental, VOCA, TPN and Lightstone will be a strong advantage Experience drafting lease agreements and lease renewals Understanding of FICA compliance and rental file documentation Strong computer literacy, including email, shared servers and reports, and comfort using AI tools such as ChatGPT Able to take accurate meeting minutes Fluent in Afrikaans & English Skills and attributes Highly organised with strong attention to detail Deadline-driven and able to manage recurring monthly tasks independently Professional and friendly with tenants, landlords, agents and body corporates Clear written and verbal communication A proactive team player who is willing to step in and assist colleagues when needed How to apply Apply online on the link provided. Due to POPIA, we cannot accept CVs via WhatsApp or email. If you have not heard from us within two weeks of applying, please consider your application unsuccessful. Please note our new contact details Website: Email: No candidate pays for a job (Employment Services Act 4 of 2014, Section 15).