Regional Head of Training - Sales & Customer Experience

SUMMARY:
An established group within the automotive industry is seeking an experienced Regional Head of Training – Sales & Customer Experience to drive training, employee development and performance improvement across multiple dealerships.

• Develop and implement regional training strategies and annual training programmes.
• Deliver sales training and practical coaching to improve sales performance, lead conversion and customer engagement.
• Train and develop aftersales and customer-facing teams to improve service delivery and customer satisfaction.
• Identify skills gaps and implement targeted training interventions.
• Manage OEM training requirements, employee certifications and compliance.
• Oversee Skills Development Facilitator (SDF) responsibilities, WSP/ATR submissions and relevant merSETA requirements.
• Monitor training effectiveness, sales performance and customer satisfaction (CSI) results.
• Mentor managers, develop future leaders and promote a culture of continuous learning

POSITION INFO:
Minimum Requirements: Minimum 5 years' experience in Training, Learning & Development or Performance Coaching. At least 2 years' experience in a senior, management or regional training position. Automotive / motor retail experience will be highly advantageous. Proven track record of improving employee performance through training and coaching. Facilitator or Assessor qualification advantageous. Knowledge of SDF responsibilities, WSP/ATR submissions and skills development compliance beneficial. Valid driver's licence. Willingness to travel between dealerships regionally. Skills & Competencies: Excellent presentation and facilitation skills. Strong leadership, coaching and mentoring abilities. Excellent communication and interpersonal skills. Strong planning, organisational and analytical abilities. Results-driven with a passion for sales performance and customer experience. Proficiency in digital learning platforms and training technologies.