Regional Facilities Manager (Cairo, Egypt)

Who we are

We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management.

We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.

Why choose us

Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.

Job Purpose

The Regional Facilities Manager leads facilities management delivery for the client across multiple countries in the region. The role ensures sites are safe, compliant, cost-effective and operate to contractual KPIs and SLAs.

As the senior on-account point of contact for client stakeholders in the region, the role manages site Facility Managers, coordinators and supply chain partners, and drives HSE compliance, financial performance and continuous improvement.

What you will be doing

Service Delivery

• Manage hard and soft FM services across all regional sites in line with the contract scope, KPIs and SLAs.
• Lead monthly and quarterly business reviews with client stakeholders, reporting performance, risks and improvement plans.
• Oversee planned preventive maintenance (PPM), reactive maintenance and lifecycle planning for building systems and assets.
• Ensure consistent use of the CMMS and helpdesk, with accurate work orders, asset registers and reports.
• Act as the escalation point for client complaints and track them through to resolution.
• Run client satisfaction surveys and turn the results into action plans.

Health, Safety and Environment

• Champion CBRE HSE standards and the client’s HSE requirements across all sites.
• Ensure statutory and third-party inspections are completed, and findings are closed through corrective action plans.
• Ensure permit-to-work, risk assessments, method statements and contractor induction processes are in place and followed.
• Ensure incidents and near misses are reported promptly through CBRE and client channels, as defined in the contract.
• Lead root cause analysis for significant incidents and share lessons learned across sites.
• Prepare sites for internal and client HSEMS audits.

Compliance and Risk Management

• Maintain a statutory compliance register for each site covering fire systems, lifting equipment, pressure vessels, electrical installations and water hygiene.
• Ensure local legal and regulatory requirements are met in every country covered.
• Maintain the account risk register and issues log and review them with the Account Director.
• Ensure CBRE and client document control standards are met for policies, procedures and records.

Contract Management and Governance

• Maintain a clear understanding of the contract, scope of services, responsibility matrix (RACI) and KPI framework.
• Manage scope changes through formal variation and change control; no out-of-scope work without agreement.
• Prepare and present governance packs for operational, tactical and strategic meetings.

Financial Management

• Prepare and manage site and regional operating budgets and track actuals against forecast.
• Support annual commercial costing and contract renewal pricing.
• Identify savings and efficiency opportunities and support the client’s CAPEX planning with justified proposals.
• Ensure accurate and timely invoice, purchase orders and accruals.

Supply Chain Management

• Manage subcontractors and vendors, including selection, onboarding, performance reviews and compliance documentation.
• Ensure vendor work meets the agreed scope, quality and HSE standards.

Projects

• Identify site improvement and compliance projects and raise them with the client.
• Engage CBRE Projects (e.g. Profica) for technical scopes, design and installation supervision; the FM team does not write technical or engineering scopes outside its competence.

Business Continuity and Emergency Preparedness

• Ensure every site has an up-to-date emergency response plan, evacuation procedures and trained emergency teams.
• Plan and review fire drills and emergency exercises with the client.
• Support business continuity planning for critical services and assets.

Energy and Sustainability

• Monitor utility consumption and support energy-saving and sustainability initiatives.
• Support the client’s ESG targets with data and improvement proposals.
• Ensure waste management complies with local regulations and client policies.

Mobilization and Transition

• Lead mobilization of new sites or services, including staff transfers where applicable, vendor setup and handover.
• Manage service transitions with minimal disruption to client operations.

Reporting, Systems and Continuous Improvement

• Produce monthly regional performance reports covering KPIs, HSE statistics, financials and project status.
• Ensure data quality in CBRE platforms and client systems, within contractual responsibilities.
• Lead continuous improvement initiatives and share best practice across sites and the wider CBRE GWS network.

Client and Stakeholder Management

• Build strong relationships with client site leads, HSE, procurement and real estate teams.
• Escalate contractual, commercial and risk issues to the Account Director in a timely way.
• Ensure all activities stay within the contracted scope of services.

Other

• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• Directly manages site Facility Managers, Assistant Facility Managers and Admin Coordinators across the region.
• Indirectly manages subcontracted technicians and service providers.
• Sets objectives, conducts performance reviews, and coaches and develops the team.
• Plans resourcing, succession and vacancy cover to keep service continuous.
• Ensures the team completes mandatory CBRE training, including HSE, ethics and compliance.

Education and Experience

• Bachelor’s degree in engineering (Mechanical, Electrical), Facilities Management or Business Administration.
• 10 to 15 years of experience in facilities management, including at least 5 years in a multi-site or regional management role.
• Experience in an integrated FM (IFM) accounts for a multinational client, ideally in industrial, manufacturing or life-sciences environments.
• Proven experience managing multi-country teams and supply chains in the Middle East, North Africa or Turkey.

Certificates and/or Licenses

• NEBOSH IGC or equivalent HSE qualification (required).
• FM certification such as IFMA FMP/CFM or IWFM (preferred).
• Project management certification such as PMP or PRINCE2 (preferred).

Communication Skills

• Excellent written and verbal communication in English; Arabic and/or French is an advantage.
• Confident presenting to senior client stakeholders and writing reports, proposals and audit responses.
• Able to influence and negotiate with clients, vendors and internal teams.

Financial Knowledge

• Strong understanding of budgeting, forecasting, P&L management and cost control.
• Experience with commercial costing, contract pricing and CAPEX proposals.

Reasoning Ability

• Able to analyze complex operational, technical and contractual issues and propose practical solutions.
• Sound judgment on risk, especially HSE, contractual and liability exposure.

Other Skills and Abilities

• Strong knowledge of building systems: MEP, fire detection and suppression, HVAC and BMS.
• Working knowledge of ISO 45001, ISO 14001 and local legislation.
• Proficient in Microsoft Office and CMMS/CAFM platforms.
• Strong leadership, organization and time management across multiple countries.
• Willing to travel regularly across the region.

SCOPE OF RESPONSIBILITY

• Decision Making: Authority over day-to-day operational decisions across regional sites; escalates contractual, commercial and high-risk HSE decisions to the Account Director.
• Financial: Accountable for regional operating budgets and site P&L performance, within approved financial authority limits.
• People: Accountable for the performance, development and wellbeing of the regional FM team.
• Client: Owns regional client relationships and service satisfaction.
• Risk: Accountable for HSE and statutory compliance across all sites in scope.