Regional Customer Relationship Manager (Durban, East London & PE)

Job Advert Summary

    
Eduvos is looking to employ a Regional Customer Relationship Manager to support and oversee our Durban, East London and PE campuses. 

The Opportunity

We are looking for an experienced regional leader with a strong background in event activations, key account management, and team leadership to drive high-impact school engagement and long-lead conversion across multiple campuses.  This role is hands-on, field-based, and execution-driven. You will lead regional activation teams, own strategic school relationships, and ensure that national segmentation and enrolment strategies are delivered with consistency, quality, and measurable impact at a regional level.  If your strength lies in planning and executing large-scale events, managing strategic accounts, and leading teams in a fast-paced, target-driven environment, this role is designed for you.

Position Type:

Permanent

Pupose of the role: 

To drive regional strategy and execution of school engagement, data collection, and long-lead conversion initiatives. This role oversees a team of Customer Relationship Leads or Marketers across multiple campuses, ensuring segmentation strategy, customer experience, and national objectives are effectively localized and delivered. 

Important to Know 

• This is a high-travel role across campuses and schools 
• Own transport and a valid driver’s license are required 
• Flexibility to work evenings and weekends during peak event periods is essential 
• This role is not suitable for junior marketers or purely administrative CRM profiles 

What You Will Be Responsible For:

Regional School Engagement & Activations 

• Own and execute the regional school engagement strategy across Grades 8–12 
• Plan, lead, and oversee high-volume events, expos, activations, and campus-based engagements 
• Ensure consistent delivery of the value proposition, event standards, and brand experience 
• Identify and grow key feeder school and sponsor partnerships in your region

Key Account & Stakeholder Management 

• Act as the senior regional relationship owner for strategic schools and partners 
• Build long-term, value-driven partnerships with school leadership and influencers 
• Collaborate closely with Sales, Marketing, Academics, and Campus Operations to align execution 

Team Leadership & Performance 

• Lead and develop a regional team of Customer Relationship Marketers 
• Drive clear targets, accountability, and execution discipline 
• Conduct regular performance reviews, coaching, and capability development 
• Build a high-energy, service-driven, student-focused team culture 

Lead Generation & Conversion Oversight 

• Ensure strong lead quality, volume, and application conversion from school and pre-enrolment campaigns 
• Align regional activity to campaign timing, intake cycles, and enrolment priorities 
• Use CRM insights to adjust plans, address gaps, and mitigate risk 

Operational Control & Governance 

• Oversee CRM usage, data quality, and engagement reporting 
• Manage regional budgets for events, travel, and activations 
• Ensure compliance with organisational standards, brand guidelines, and ethical conduct 
• Drive audit readiness and risk mitigation 

What Success Looks Like 

• Regional lead and pre-enrolment targets consistently achieved or exceeded 
• High-impact, well-executed events with strong school participation and feedback 
• Healthy, growing feeder school relationships across the region 
• High-performing, engaged regional CRM teams 
• Accurate forecasting, reporting, and data hygiene 
• Strong internal stakeholder confidence and collaboration 

Qualifications / Education / Certification

• Bachelor’s degree in Business, Marketing, or related field (required).
• Professional certifications in CRM, Event activation, Education Marketing, or Leadership (advantageous).

Experience

6 years’ experience in one or more of the following: 

• Event management or brand activation leadership 
• Key account or partnership management 
• Sales or marketing leadership in a field-based environment 
• Proven experience leading teams (minimum 8 team members) 
• Strong track record of planning and executing large-scale events or activations 
• Experience working with targets, pipelines, and conversion metrics 
• Exposure to the education sector or youth-focused markets is a strong advantage 

Functional Competencies

• Deep understanding of CRM and segmentation strategy.
• Event planning and execution.
• Analytical and reporting skills using CRM tools.
• Excellent stakeholder engagement and presentation skills.

Behavioural Competencies

• Strategic, collaborative, and outcome-focused.
• Excellent communicator and motivator.
• Proactive problem solver and innovator.
• Values-driven, resilient, and growth-oriented.