REF22374 Debt Collector | Europcar | Bruma, JHB

Position overall objective: 

• Responsible for reaching out to customers to collect payment for debt incurred as a result of unforeseeable circumstances. Acts as the liaison between branches and clients and manages overdue accounts.
• To support and assist the credit control department in the collection and allocation of payments due. To support and assist in minimizing the risk and exposure to bad debt.

• 2 years of experience in debt collections
• 1 year experience with customer negotiations

Minimum Qualification

• NQF Level 4 qualification (Grade 12 or equivalent)

Minimum

• Credit management knowledge essential
• Computer Literacy, specifically Microsoft Excel at an intermediate level.

Job Outputs

• Receive claims file, prepare for the collection process within 24 hours of receipt.
• Collect payments on debt incurred as a result of damages.
• Create and maintain a list of overdue receivables.
• Prepare speed-point transactions to be processed when applicable.
• Organize list according to severity of delinquency.
• Locate customers using credit bureau information and background checks.
• Ensure efficient debt collection.
• Inform clients of overdue accounts and amounts currently owed and endeavor to collect payment.
• Review internal memos and blacklist or remove clients from ITC credit bureau.
• Blacklist customers on the vehicle rental system.
• Ensure all customer information is correct, including phone numbers and addresses.
• Investigate, analyze customer disputes/queries and assess and test validity of the claims.
• Set up repayment plans and acknowledgement of debt.
• Review commitments to repay debt.
• Send invoices of delinquencies to collection agencies.
• Follow up with collection agencies.
• Prepare journals with supporting documentation for the claims department, to be checked by the claims department team leader.
• Policy and procedure adherence.

• Debt collection
• Interpersonal/ “people” skills
• Negotiation skills
• Administrative skills
• Accurate
• Attention to detail
• Computer literate
• Target driven

• Deadline orientated – must demonstrate an acute sense of urgency and commitment.
• Work in a fast-paced office environment
• Work well under pressure

Closing Date 17 November 2026