SALARY : R237 453 per annum (Level 05)
CENTRE : Limpopo (Polokwane)
REQUIREMENTS :
- Minimum requirements: Applicants must be in possession of an NQF Level 4 or 5 or relevant equivalent qualification.
- Job related knowledge: Microsoft Package.
- Job related skills: Telephone etiquette. Communication (verbal and written). Interpersonal relations. Switchboard operations. Ability to learn the department’s service delivery components. Ability to take initiative. Ability to work independently. Ability to organise work. Ability to prioritise work.
DUTIES :
- Receive telephonic calls, messages and channel to relevant role players. Take down messages when required. Distribute message promptly. Attend to all clients and visitors to relevant officials promptly.
- Welcome, receive and direct clients to relevant units. Attend to all client queries. Supply basic information to customers regarding the department ‘s service when required. Liaise with internal and external personnel. Provide relevant information as required. Operate the switchboard by answering incoming and outgoing calls at the times.
- Keep database of other important contact number on an on-going basis. Report fault on the telephone system when needed. Utilise the telephone management system to monitor telephone cost on an ongoing basis. Screen and forward calls. Receive telephone messages. Operate office equipment such as printer and photocopiers. Update internal telephone directory when required.
- Distribute internal telephone directory to internal users when required. Print telephone cost report for each extension monthly. Maintain telephone directory. Update telephone directory for the officials. Remove inactive users in the internal directory. Maintain and control visitor register at reception. Register visitor.