Receptionist

MAIN PURPOSE OF POSITION

The main purpose of the Receptionist role is to serve as the first point of contact for visitors by warmly welcoming and assisting them with wayfinding within the office. The role also involves managing incoming calls and client queries, while providing general administrative support, including maintaining meeting room bookings, coordinating appointments, and ensuring smooth day-to-day front office operations.

RECEPTIONIST DUTIES AND RESPONSIBILITIES

Reception Administrative Responsibilities

• Serve as the face of the company and create a positive and professional office atmosphere.
• Managing the reception area by always keeping it tidy and presentable.
• Maintain office security by controlling access via the reception desk.
• Attend to all walk-in customers and couriers.
• Answering and screening calls for the Epsidon Holdings switchboards timeously, taking messages, and redirecting calls.
• Prepare the Coffee Station in the morning and make sure everything is ready for the day
• Manage meeting rooms calendars which include assisting staff with booking meeting rooms and assisting with meeting room setup where needed.
• Receive and distribute deliveries and mail.
• Organize a roster for relief receptionists to ensure all functions are always covered and assist with training of all new reception relief staff.
• Assist with day-to-day issues that might arise at reception.
• Managing and keeping an inventory by doing stock take of office supplies.
• Arranging new staff stationery as and when required.
• Compiling birthday list and long-term certifications for the month and then publishing them on company team’s platform.

Additional Responsibilities

• Report any issues pertaining to the building to the Office Manager.
• Ensure the reception runs smoothly and liaise with IT to ensure the telephone system is always functioning.
• Work hand in hand with the CPT PA for any maintenance requirements or issues pertaining to the offices

 REQUIREMENTS: 

• Matric/ Grade 12
• Relevant Office Administration or Reception certification will be advantageous
• Computer literacy with good working knowledge of Microsoft Office Packages (Outlook, Word, Excel, Teams)
• 2 - 4 years’ experience in a Receptionist, Front Office, or Office Administration role
• Experience working in a corporate or professional office environment
• Experience coordinating office facilities, meeting rooms, visitors, and general office administration
• Exposure to Health & Safety coordination or compliance administration will be advantageous

Skills and Abilities:

• Excellent verbal and written communication skills
• Professional telephone etiquette and customer service skills
• Strong organisational and administrative abilities
• Strong attention to detail and ability to multitask effectively
• Ability to take initiative and work proactively with minimal supervision
• Ability to remain calm, professional, and solution-driven under pressure
• Strong interpersonal skills with the ability to engage with people at all levels
• Strong sense of accountability, ownership, and reliability
• Ability to handle confidential information professionally and discreetly
• Good time management and prioritisation skills
• Strong problem-solving ability and willingness to assist beyond core responsibilities
• Ability to work independently and collaboratively within a team environment
• Basic understanding of office Health & Safety practices and workplace compliance requirements
• Presentable, professional, and service-oriented demeanour

Ability to meet Job Requirements:

• Ability to meet Job Requirements:
• Fluent in English.
• Reliable transport.

Office Requirements:

• Office-based working environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed` faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required within reason, to work outside of set duties and/or perform in more than one role.