Receptionist

M-Sure is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. M-Sure aims to creatively solve problems and add value to people by ensuring Mobility for Good.

M-Sure forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by three keystones, 1. Leaders, 2. Innovation & 3. Customer Champions.

M-Sure is seeking to employ a qualified and experienced Receptionist.  The successful candidate will join a dynamic and highly skilled Customer Care Team.     

The successful candidate will report directly to the Customer Care Manager.

JOB DESCRIPTION:

We are seeking a professional, friendly and highly organized Receptionist to join our team. The successful candidate will serve as the first point of contact for visitors, clients and callers while ensuring a professional and welcoming reception environment.

In addition to reception duties, the role provides administrative support to the Customer Care department assisting with case administration and other operational tasks to ensure the efficient delivery of customer service. The position requires strong communication skills, attention to detail, the ability to multitask and a customer-centric approach.

QUALIFICATIONS & EXPERIENCE:

Qualifications

• Grade 12 (Matric) essential.
• Certifications:
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams).

Experience

• Minimum 2-3 years experience in a receptionist, front desk or administrative role.
• Experience within a financial services, insurance or customer service environment will be advantageous.
• Experience handling customer queries and administrative support functions.

TECHNICAL SKILLS AND KEY RESPONSIBILITIES:

Technical Skills

• Telephone and switchboard management
• Microsoft Office Suite proficiency
• Accurate data capturing, record management and general administration
• Customer service and stakeholder engagement

Reception & Front Office Management

• Manage the company switchboard and direct calls to the appropriate departments and individuals.
• Welcome and assist visitors, clients, suppliers and service providers professionally.
• Maintain visitor registers and ensure visitors comply with company procedures.
• Ensure the reception area consistently reflects a professional, organised, and welcoming environment.

• Excellent verbal and written communication skills
• Professional telephone etiquette and interpersonal skills
• Customer-focused and service-oriented mindset
• Strong organizational and time management skills
• High attention to detail and accuracy
• Ability to multitask and manage competing priorities
• Problem-solving and initiative-taking ability
• Professional appearance and demeanor
• Ability to work independently and as part of a team
• Reliable, trustworthy and dependable
• Clear criminal record
• Professional presentation and communication skills
• Reliable transport
• Willingness to provide support across both Reception and Customer Care functions as business requirements dictate 
• Own and live up to company values