Re-advertisement - Assistant Adjudicator

OPFA seeks to appoint candidates who are results-driven, passionate about service delivery, able to thrive under pressure, deadline-conscious, and committed to teamwork and professionalism at the highest level.

Key Competencies:

• High level of ethics and integrity
• Computer literacy (MS Word, Excel, MS Outlook)
• Excellent drafting skills
• Excellent verbal and written communication skills
• Analytical, problem solving and critical thinking skills
• Ability to manage a caseload and work under pressure
• Time management
• Proper record keeping
• Take initiative in personal development
• Team player

Responsibilities:

• Receive investigation file and identify areas that require further investigation to dispose of a complaint
• Request further information from parties to a complaint where required
• Identify the need for and request expert reports in appropriate matters
• Engage with parties to a complaint concerning the administrative aspects of the file/investigation.
• Ensure that procedural fairness requirements are adhered to
• Maintain a proper record of all complaints allocated, including a record of all correspondence relating to a complaint, proof of service, telephone calls, emails, etc.
• Ensure all information is captured and processed on the OPFA case management system
• Prepare and submit quality draft determinations to the Team Leader within set timelines in accordance with daily, weekly, and monthly targets
• Attend to corrections on reviewed drafts
• Correctly identify out-of-jurisdiction matters
• Draft settlement and out-of-jurisdiction letters for approval by the Team Leader
• Assist with projects/ad hoc tasks as and when required
• Submit weekly and monthly statistics to the Team Leader
• Prepare records for the Financial Services Tribunal or High Court

• A Law Degree, i.e. BCom Law, BA Law, or LLB (Bachelor of Laws)
• 3 years’ experience in the retirement funds industry – administration, management, or regulation
• Knowledge and understanding of the appropriate legislative and regulatory frameworks
• Ability to assess and investigate facts, interpret legislation, and draft legal documents
• Legal research
• Experience in the financial services sector will be an added advantage
• Knowledge and understanding of the Pension Funds Act and the role of the Pension Funds Adjudicator

Candidates who do not meet the stated minimum requirements will not be considered and therefore, need not apply.