Quality Governance Manager

Company description: The Clinix Health Group (CHG) assists communities to live longer, healthier lives through the provision of quality and affordable healthcare. The Group provides integrated world-class healthcare systems both internally and externally to the broader ecosystem as a trusted local citizen.

Job Title              : Quality Governance Manager

Location              : Clinix Health Group – Hyde Park

Reports to           : Chief Medical Officer

JOB SUMMARY

To develop, implement, and maintain enterprise-wide quality governance frameworks, quality management systems, compliance standards, and continuous improvement initiatives across the Clinix Health Group. The incumbent will drive quality excellence, regulatory compliance, audit management, root cause analysis, risk management, and quality performance reporting to ensure the delivery of safe, effective, and patient-centred healthcare services.

REQUIREMENTS

• Bachelor's Degree in a healthcare-related field, Quality Management, or a related field.

Advantageous Qualifications

• Postgraduate Degree or Certification in Quality Management, Healthcare Management, or a related field.
• ISO 9001 Lead Auditor Certification or similar.

Minimum Experience

• 3 - 5 years' experience in Quality Management or Governance
• 5 years' experience within a healthcare-related environment
• 2 or more years' experience in a SHEQ environment
• 3 - 5 years' managerial experience.

Technical Skills

• Quality Management Systems and Governance Frameworks
• ISO Standards and Management Systems (ISO 9001, ISO 14001, ISO 45001, ISO 7101)
• Risk Management and Compliance
• Audit Management and Quality Assurance
• Root Cause Analysis methodologies
• Data Analysis and Quality Performance Reporting
• Leadership and Strategic Planning
• Stakeholder Engagement and Change Management
• Advanced Computer Literacy and MS Office proficiency.

DELIVERABLES

• Develop and maintain quality governance policies, procedures, and guidelines
• Drive the implementation of quality governance frameworks across the Group
• Monitor, evaluate, and continuously improve quality governance initiatives
• Develop and implement quality improvement methodologies that promote quality excellence
• Ensure compliance with regulatory requirements, industry standards, and organisational policies
• Develop, implement, and maintain Quality Management Systems aligned to ISO 9001/7101 and OHSC requirements
• Deliver quality governance awareness and training programmes
• Coordinate and conduct audits and quality reviews to ensure compliance
• Analyse audit findings and drive corrective action implementation
• Develop and monitor risk-based audit tools and quality assurance processes
• Lead and support root cause analysis investigations relating to quality incidents and sentinel events
• Collaborate with stakeholders to implement and track corrective actions
• Work closely with the Data Analytics Manager to leverage insights that inform quality improvement initiatives
• Develop dashboards, metrics, and reports to track quality performance
• Build and maintain productive relationships with divisional leaders, regulators, and quality teams
• Promote integration of quality management principles into daily operations
• Ensure timely and accurate reporting to senior leadership and governance committees
• Demonstrate exemplary leadership behaviour aligned to Clinix values.