Quality Assurance - Quality Controller

• Product sampling and laboratory testing
• In-line quality inspection and process monitoring
• Application of food safety and Good Manufacturing Practices (GMP)
• Compliance with KORE and ISO/FSSC standards
• Accurate recording and interpretation of test results
• Identification and reporting of non-conformances
• Support for quality audits and documentation control
• Collaboration with production and quality teams to uphold standards

Product and Process Testing

• Conduct physical, chemical, and microbiological tests on raw materials, packaging materials, and finished goods per testing schedules.
• Perform in-line quality checks on production lines, including CO2, Brix, fill height, torque, crown/crimp integrity, etc.
• Document and escalate non-conforming results to the Senior Lab Quality Assurance Technologist.

Product Quality Compliance

• Ensure products meet Coca-Cola Company (TCCC) specifications and food safety standards.
• Prevent the release of non-conforming products through effective monitoring and communication.
• Support corrective and preventive actions (CAPA) to address quality deviations.

Instrument Use and Calibration Checks

• Operate lab equipment (e.g., pH meters, refractometers, incubators, balances) according to procedures.
• Report calibration deviations and instrument malfunctions immediately.
• Ensure equipment is cleaned and maintained.

Quality System Adherence

• Follow Standard Operating Procedures (SOPs), Good Laboratory Practices (GLP), and Good Manufacturing Practices (GMP).
• Support implementation of FSSC 22000, ISO 9001, and KORE quality systems.
• Maintain accurate and complete quality control records.

Audit and Hygiene Support

• Participate in internal and external audits by providing samples, records, and evidence of compliance.
• Monitor and report on GMP conditions on the production floor and warehouse.
• Conduct environmental and hygiene swabbing when required.

Quality Culture and Team Collaboration

• Promote quality awareness among production teams during routine interactions.
• Assist the lab and production team in troubleshooting quality issues.

Support continuous improvement and knowledge sharing within the quality department

KBI

• % of tests completed on time and accurately
• First Time Quality pass rate (FTQ)
• Incidents of product hold or rejection
• Number of quality non-conformances detected at the line
• Quality documentation accuracy and audit readiness
• GMP compliance levels and hygiene scores
• Instrument uptime and calibration compliance

Education

• Minimum: National Certificate or National Diploma in Food Technology, Analytical Chemistry, Biotechnology, or related field
• Preferred: Completed tertiary qualification in a Quality or Science-related discipline
• HACCP and ISO/FSSC training is advantageous

Experience

• 1–3 years’ experience in a quality control or laboratory role within FMCG, food, or beverage manufacturing
• Experience working in a certified food safety environment (FSSC, ISO, or equivalent)Exposure to routine in-process and finished product quality testing

Skills

• Basic laboratory testing and sampling techniques
• Understanding of food safety and quality systems (HACCP, GMP, KORE)
• Ability to operate lab instruments and interpret results
• Knowledge of quality documentation and data integrity principles
• Familiarity with test result recording (manual or digital systems)Strong communication and teamwork skills
• Attention to detail and commitment to quality
• Proficiency in Microsoft Excel and WordBasic understanding of non-conformance and root cause reporting