Programme Manager (P8) (Johannesburg Business School: Centre for Public Policy) (3 Year Fixed-Term Contract)

Job Purpose:

• To manage and oversee the administrative and operational functions of the PGDip Public Policy programme, ensuring smooth delivery, compliance, and a student-centred learning experience in collaboration with faculty and support divisions.

Responsibilities:

• Oversee the effective administration and coordination of the Post Graduate Diploma in Public Policy programme.
• Manage stakeholder queries and ensure efficient communication between students, Lecturers and relevant stakeholders.
• Coordinate financial administration, including student billing, invoicing, bursaries, budgeting and payments to service providers.
• Provide academic and administrative support throughout the student lifecycle, including registration, progression and completion.
• Monitor student performance and facilitate appropriate academic support interventions.
• Supervise and manage programme support staff, including performance management, work allocation and development.
• Coordinate programme evaluations, monitor stakeholder feedback and implement continuous improvement initiatives.
• Ensure compliance with institutional policies, academic regulations, governance and quality assurance requirements.
• Identify opportunities to improve operational efficiency and service delivery.
• Perform additional programme-related duties as required by the Academic Director and Centre Director.

Minimum requirements

• A Bachelor's degree with specialisation in Social Sciences, Psychology, or Business Management, or any relevant qualification (NQF 7) or equivalent.
• At least three (3) years' work experience in a professional services environment.
• Understanding of the educational environment, preferably higher education.
• Experience in stakeholder and programme management.
• Advanced MS Office skills.

Recommendations:

• Previous experience as a Programme Manager at a business school.
• Previous experience in delivering academic programmes for managers.
• Knowledge of online Learning Management Systems.
• Understanding of adult learning principles with programme delivery experience.

Competencies and Behavioural Attributes:

• Strong organisational, administrative and project management skills.
• Excellent interpersonal, communication and stakeholder engagement skills.
• Strong leadership, people management and teamwork abilities.
• Analytical thinking, problem-solving and sound decision-making skills.
• Ability to compile, analyse and present comprehensive reports.
• High attention to detail, accountability and commitment to student service excellence.
• Ability to manage multiple priorities and meet tight deadlines.
• Resilience, adaptability and ability to work effectively under pressure.
• Ability to present and promote academic programmes to prospective students.
• Strong commitment to delivering a positive student experience from registration to graduation.

Deadline:20th November,2026