Product Specialist - S4 x 2

The Role

• As a Product Specialist you will be responsible for providing quality technical support and for developing the technical competencies of the customer and internal personnel. The role is product focused and concentrates on providing guidance and advice on the implementation and strategies for the product range. Product specifications, selection and its application lie with this role.

Key Responsibilities

• Develop and organize product training for sales and service personnel for the respective products.
• Develops and recommends procedures and methods and prepares technical reports and documentation.
• Performs technical evaluations of events to determine root cause; recommends corrective action.
• Monitors instruments and equipment and collects operating data including calibration, inspection, testing and repair activities to assist in making online adjustments to instruments, equipment, or products.
• Analyses and resolves malfunctions and deviations of instruments and control systems to identify and resolve problems.
• Conducts analyses and prepares reports using metrics from salvage tracking, trending, reporting and root cause analyses.
• Maintains process designs to optimize process and facility use while conforming to standard operating procedures (SOPs) and good manufacturing practices (GMPs).
• Represent Sandvik fleet, sharing knowledge especially on Solo long hole drill rigs, bolters, LHDs and Surface drills. The preferred candidate must have vast experience in the above-mentioned equipment and must be familiar with the new Sandvik i equipment product version (electrical/CAN Bus/electronics is essential).
• Must have excellent communication skills, lead by example, possess a passion for maintaining equipment, and work according to Sandvik standards and procedures.

Profile Required

• Grade 12 / N3 Technical Qualification / Equivalent Qualification.
• Mechanical or electrical trade qualification.
• Sandvik Underground Hardrock machine range experience and advanced computer literacy.
• English proficiency.
• Relevant mechanized mining experience (5 years).
• Underground/surface mining environment experience.
• Maintenance of earthmoving equipment in mining/underground experience.
• Mechanical, electrical, or electronic equipment maintenance competence in at least 2 of the following areas:
• Basic 5 module LHDs and CM.
• Basic electronic systems.
• Basic LV electric systems.
• Mechanical equipment.
• Hydraulic systems.
• Video display systems.
• Advanced electrical systems (low current relays, electronic timers, electrical/electronic overloads and protection devices, solenoids, actuators, proximity devices, etc.).
• Experience in CAN bus systems.
• Basic knowledge of software.
• Valid driver’s license.